Customer Services Assistant

HANNON Transport; Lusk; On-site; EUR 30,000 - 35,000; Full time

Job summary

A leading transport company in County Dublin is seeking a dedicated Customer Services Assistant to provide exceptional service to clients. In this role, you will handle customer inquiries, resolve issues, assist with bookings, and maintain accurate records. The ideal candidate has prior customer service experience, excellent communication skills, and a strong customer-centric approach. This position requires the ability to multitask and work collaboratively with other departments. The role offers a structured work schedule from 11am-7pm Monday to Friday with occasional weekend shifts.

Qualifications

• Previous experience in a customer service role, preferably in transport or logistics.
• Additional qualifications in customer service are a plus.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Address and resolve customer complaints promptly.
• Assist customers with booking and scheduling transportation services.
• Maintain accurate records in our CRM system.
• Work closely with other departments for seamless service delivery.
• Gather and report customer feedback to improve services.
• Ensure compliance with company policies and procedures.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in CRM software

Ability to multitask

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Title: Customer Services Assistant

Department: Transport Operations

Reports To: Operations Manager

Location: Lusk, Co. Dublin

Purpose of the Role

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their transportation needs are met efficiently and effectively.

Hours of work: 11am-7pm Monday to Friday with 1 in 5 weekends. Saturday Shift 8am-4pm. Days off in lieu given for weekend.

Duties and Responsibilities

• Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, and chat, providing timely and accurate information about our services.
• Problem Resolution: Address and resolve customer complaints and issues promptly, ensuring customer satisfaction and retention.
• Booking and Scheduling: Assist customers with booking and scheduling transportation services, including making changes and cancellations as needed.
• Data Management: Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
• Collaboration: Work closely with other departments, such as operations and logistics, to ensure seamless service delivery.
• Feedback Collection: Gather and report customer feedback to help improve our services and customer experience.
• Policy Adherence: Ensure compliance with company policies, procedures, and regulatory requirements.

Knowledge, Skills and Experience Required

Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Experience: Previous experience in a customer service role, preferably in the transport or logistics industry.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask and manage time effectively.
• Attention to detail and accuracy in data entry.