Customer Services Advisor

Dogs Trust; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Equal Opportunities Employer

Job summary

Dogs Trust Ireland is seeking a Customer Services Rehoming Advisor to be the first point of contact for the public, adopters, and supporters across multiple channels. You will manage enquiries, maintain knowledge of dogs available for rehoming, and process applications to match dogs with loving families.

Role requires empathy, resilience, and strong communication. A full driving licence is needed due to our rural location, and you will work within a supportive team to deliver real impact for

Qualifications

• Experience in high-demand, target driven, customer service or enquiry-based roles
• Excellent active listening and communication skills
• Confidence handling sensitive or distressed callers
• Strong resilience, empathy, and emotional intelligence
• Tech-savvy with confidence using Microsoft 365, Outlook, and cloud-based platforms
• A proactive, adaptable attitude and the ability to work independently as well as in a team
• A full clean driving licence (due to our rural location)
• A meaningful, people-focused role with real impact
• Opportunities to gain experience in one of the most respected animal welfare charities in Ireland
• The chance to help dogs find the loving homes they deserve

Responsibilities

• Managing a wide variety of enquiries via phone, email, and online platforms - both inbound and outbound
• Maintaining a strong knowledge of dogs currently available for rehoming
• Processing rehoming applications - matching dogs to potential adopters
• Acting as a rehoming champion for long-term and behaviourally complex dogs
• Accurately recording all customer interactions in internal systems
• Managing sensitive and emotional conversations with compassion and control
• Supporting fundraising and campaign enquiries with informed, brand-aligned responses

Skills

Active listening

Communication skills

Empathy

Emotional intelligence

Resilience

Independent work

Team collaboration

Tools

Microsoft 365

Outlook

Cloud-based platforms

Job description

Are you a confident communicator who thrives in a fast-paced, emotionally meaningful environment? Do you have the empathy to support dog owners and to manage complex, sensitive conversations?

At Dogs Trust, you'll do more than answer phones- as our new Customer Services Rehoming Advisor you'll give dogs a second chance, help people in need, and make a real difference. You'll join a supportive team and be a compassionate and professional first point of contact for the public, adopters, and supporters across a range of communication channels.

What you'll be doing:

• Managing a wide variety of enquiries via phone, email, and online platforms - both inbound and outbound
• Maintaining a strong knowledge of dogs currently available for rehoming
• Processing rehoming applications - matching dogs to potential adopters
• Acting as a rehoming champion for long-term and behaviourally complex dogs
• Accurately recording all customer interactions in internal systems
• Managing sensitive and emotional conversations with compassion and control
• Supporting fundraising and campaign enquiries with informed, brand-aligned responses

We're looking for someone who has:

• Experience in high-demand, target driven, customer service or enquiry-based roles
• Excellent active listening and communication skills
• Confidence handling sensitive or distressed callers
• Strong resilience, empathy, and emotional intelligence
• Tech-savvy with confidence using Microsoft 365, Outlook, and cloud-based platforms
• A proactive, adaptable attitude and the ability to work independently as well as in a team
• A full clean driving licence (due to our rural location)
• A meaningful, people-focused role with real impact
• Opportunities to gain experience in one of the most respected animal welfare charities in Ireland
• The chance to help dogs find the loving homes they deserve

Ready to put your skills to work for a cause that matters?

Closing date for applications is Sunday 11th October 2026

Dogs Trust Ireland CLG is an Equal Opportunities Employer.

Dogs are incredibly diverse, much like the humans that love them!

At Dogs Trust, we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us.

We're here to support you every step of the way.