Customer Service Specialist - Multiskilled Communicator

Panda Recycling UK; Dublin; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading recycling company in Dublin is seeking a dedicated individual to join their Customer Service team. You will utilize exceptional communication skills to deliver outstanding service to customers. The role involves answering calls, addressing queries, and processing requests. No prior experience is necessary, focusing instead on quick learners who are eager to develop in a dynamic environment.

Qualifications

• Ability to adapt and develop new skills in a fast-paced environment.
• Engaging customers with empathy and courtesy.
• Providing accurate and detailed information to customers.
• Ensuring precise and thorough customer service.
• Dedicated to meeting and exceeding customer expectations.
• Managing tasks and prioritising effectively.
• Navigating customer service systems efficiently.
• Fostering a positive and supportive atmosphere.
• Ensuring clear and concise interactions with customers.
• Remaining calm under pressure.
• Adapting to different tasks and responsibilities.

Responsibilities

• Answer incoming calls and direct them to the appropriate personnel.
• Engage with customers in a professional manner.
• Provide comprehensive information about our organisation and services.
• Address customer service queries and complaints.
• Process customer-related queries and requests.
• Make outbound courtesy calls for follow-ups.

Skills

Quick learner

Professional and friendly telephone manner

Strong knowledge retention

Attention to detail

Customer-focused mindset

Excellent organisational skills

Proficient computer skills

Ability to work collaboratively

Effective communication skills

Ability to perform under pressure

Flexibility in responsibilities

Job description

A leading recycling company in Dublin is seeking a dedicated individual to join their Customer Service team. You will utilize exceptional communication skills to deliver outstanding service to customers. The role involves answering calls, addressing queries, and processing requests. No prior experience is necessary, focusing instead on quick learners who are eager to develop in a dynamic environment.