Customer Service & Scheduling Specialist

HANNON Transport; Lusk; On-site; EUR 30,000 - 35,000; Full time

Job summary

A leading transport company in County Dublin is seeking a dedicated Customer Services Assistant to provide exceptional service to clients. In this role, you will handle customer inquiries, resolve issues, assist with bookings, and maintain accurate records. The ideal candidate has prior customer service experience, excellent communication skills, and a strong customer-centric approach. This position requires the ability to multitask and work collaboratively with other departments. The role offers a structured work schedule from 11am-7pm Monday to Friday with occasional weekend shifts.

Qualifications

• Previous experience in a customer service role, preferably in transport or logistics.
• Additional qualifications in customer service are a plus.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Address and resolve customer complaints promptly.
• Assist customers with booking and scheduling transportation services.
• Maintain accurate records in our CRM system.
• Work closely with other departments for seamless service delivery.
• Gather and report customer feedback to improve services.
• Ensure compliance with company policies and procedures.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in CRM software

Ability to multitask

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

A leading transport company in County Dublin is seeking a dedicated Customer Services Assistant to provide exceptional service to clients. In this role, you will handle customer inquiries, resolve issues, assist with bookings, and maintain accurate records. The ideal candidate has prior customer service experience, excellent communication skills, and a strong customer-centric approach. This position requires the ability to multitask and work collaboratively with other departments. The role offers a structured work schedule from 11am-7pm Monday to Friday with occasional weekend shifts.