Customer Service Executive — Hybrid & Wellness Perks

Cerebras; Dublin; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A leading tech company in Dublin is seeking a Customer Service Representative responsible for providing top-class client support. In this role, you will assist customers via email, phone, and live chat, while collaborating with sales and customer success teams. The ideal candidate has over a year of experience in customer service and strong communication skills. Enjoy benefits like hybrid working, private medical healthcare, and a supportive work environment.

Benefits

23 days holiday allowance

Private medical healthcare

Pension contribution up to 5%

Hybrid working model

Volunteering days

Qualifications

• 1+ years’ experience in a desk-based customer service role.
• Enjoys problem-solving and technical issues.
• Team player supporting fellow team members.

Responsibilities

• Provide client support via email, telephone, and live chat.
• Identify customer challenges and suggest solutions.
• Keep records of customer interactions on Salesforce.
• Collaborate with sales and customer success.
• Coach customers to be product experts.

Skills

Customer service experience

Independent thinker

Strong phone contact handling

Active listening

Job description

A leading tech company in Dublin is seeking a Customer Service Representative responsible for providing top-class client support. In this role, you will assist customers via email, phone, and live chat, while collaborating with sales and customer success teams. The ideal candidate has over a year of experience in customer service and strong communication skills. Enjoy benefits like hybrid working, private medical healthcare, and a supportive work environment.