Customer Service Executive

Cerebras; Dublin; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A leading tech company in Dublin is seeking a Customer Service Representative responsible for providing top-class client support. In this role, you will assist customers via email, phone, and live chat, while collaborating with sales and customer success teams. The ideal candidate has over a year of experience in customer service and strong communication skills. Enjoy benefits like hybrid working, private medical healthcare, and a supportive work environment.

Benefits

23 days holiday allowance

Private medical healthcare

Pension contribution up to 5%

Hybrid working model

Volunteering days

Qualifications

• 1+ years’ experience in a desk-based customer service role.
• Enjoys problem-solving and technical issues.
• Team player supporting fellow team members.

Responsibilities

• Provide client support via email, telephone, and live chat.
• Identify customer challenges and suggest solutions.
• Keep records of customer interactions on Salesforce.
• Collaborate with sales and customer success.
• Coach customers to be product experts.

Skills

Customer service experience

Independent thinker

Strong phone contact handling

Active listening

Job description

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.

Job Description

The Job at a Glance:

Join our team and you’ll be responsible for providing top class customer service!

Working in the Customer Service department, you will be part of a friendly & successful team who deliver a personal service by educating and supporting customers, jobseekers and colleagues to build trust and achieve positive results.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Provide client support via email, telephone and live chat.
• Identify common customer challenges and actively suggest better solutions.
• Keep records of customer interactions on Salesforce
• Collaborate with sales and customer success e.g. consultation on job postings
• Coach customers to be product experts so they become increasingly self-sufficient.

Qualifications

• 1+ years’ experience in a desk-based customer service role
• A technical thinker who enjoys deep-diving into a bug or issue
• Independent thinker with good judgement and who uses their own initiative.
• A team player who thrives in supporting their fellow Customer Service team members
• Strong phone contact handling skills and active listening.

Additional Information

Your benefits

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 23 days holiday allowance + 2 company days + bank holidays
• After each year in the company, you get an extra day (up to 4 days)
• Private medical healthcare
• Pension contribution up to 5%
• Access to Wellhub, offering flexible access to gyms, wellness apps, and wellbeing tools
• Enhanced Family Leave Payment
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Bike to work scheme
• Educational assistance
• Hybrid working model
• Volunteering days

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.