Customer Service Engineer - Galway

Siemens Mobility; Galway; On-site; EUR 40,000 - 60,000; Full time

Job summary

A global medical technology company is seeking a Customer Service Engineer based in Galway. This field-based role involves installing, troubleshooting, and maintaining medical diagnostic equipment. Candidates should have an electronics or electrical qualification and previous field service experience. A full driving license and the ability to travel are essential. The position offers a competitive salary, bonus, and benefits including a company vehicle.

Benefits

Competitive salary

Bonus scheme

Company vehicle

Pension

Qualifications

• 3rd level qualification in Electronics or Electrical discipline.
• Previous field service experience in fault finding on electronic equipment.
• Full driving licence valid in the Republic of Ireland and Northern Ireland.

Responsibilities

• Install, troubleshoot, repair, and maintain medical diagnostic equipment.
• Provide out of hours technical support as needed.
• Attend product training courses in Ireland and abroad.

Skills

Field service experience

Electronics or Electrical discipline

IT skills

Microsoft Office

Networking Infrastructure

Customer-facing skills

Education

3rd level qualification at or equivalent to NFQ level 7

NFQ Level 6 qualification with relevant experience

Job description

Siemens Healthcare Medical Solutions Limited

• Galway – Connaught – Irlanda

Siemens Healthineers is recruiting a Customer Service Engineer to be based in the Galway area to install, troubleshoot, repair, and maintain a range of medical diagnostic equipment and address customer support issues promptly and professionally. This is a field‑based role with significant requirement to work at customer sites, mainly in the Munster & Connacht regions but sometimes in other areas of Ireland.

Responsibilities

• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
• Attend product training courses (in Ireland and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to customers.
• Identify any opportunities to improve efficiency and effectiveness of team processes.
• Maintain good communications and team working with all Managers and Colleagues.
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
• Understand and comply with Siemens work instructions, quality policy, and codes of conduct policies and regulatory requirements at all times.
• Ensure material parts are processed in accordance with policy.
• Complete personal administration in a timely and accurate manner.
• Maintain all test equipment, tools, and company property in good and working order.

Qualifications

• 3rd level qualification at or equivalent to NFQ level 7 in an Electronics or Electrical discipline. Applicants with an NFQ Level 6 qualification with relevant experience will also be considered.
• This is a field‑based role offering considerable independence.
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills.
• Your customer‑facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens, third parties, contractors, sub‑contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
• You must hold a full driving licence, valid for driving in the Republic of Ireland and Northern Ireland.
• You need to live within 50 km of Galway.

Additional Information

• A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required.
• Attendance of training courses and technical seminars in Ireland and abroad will also be required.
• Candidates can expect to spend circa 4 hours travelling each day.

About Us

Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

Benefits

In return we offer a comprehensive rewards package which includes a competitive salary, bonus scheme, company vehicle, and pension.