Customer Service Assistant - Urlingford

BoyleSports; Urlingford; On-site; EUR 22,000 - 29,000; Full time

Job summary

BoyleSports Urlingford is seeking a Customer Service Assistant to support the Shop Manager in delivering an outstanding experience for customers while handling bets and cash in a busy retail betting environment.

You will open/close the shop, supervise the team at times, and ensure accuracy and compliance in all procedures. Training and progression opportunities are available within a dynamic retail setting.

Qualifications

• Customer service oriented and focused on delivering an outstanding experience.
• Trust and integrity in all transactions.
• Flexible to operate across 7 days a week.
• Adaptable to a fast-paced retail environment.
• Strong numeracy and attention to detail.
• Enthusiastic people person who works well alone or in a team.
• Interest in sporting events and building rapport with customers.
• Ambitious and driven to progress within the company.
• Promote the BoyleSports brand and stay results focused.
• Excellent communication skills and ability to think on your feet.
• Organised, reliable and dependable with a good cash handling approach.

Responsibilities

• Assist the Shop Manager and Assistant Manager with day-to-day shop operations.
• Open and close the shop and guide the team in the absence of managers.
• Manage cash handling procedures.
• Provide outstanding customer experience across betting terminals and in-shop transactions.
• Introduce customers to multi-channel/digital offerings and products.
• Maintain high shop presentation standards and comply with safety and compliance procedures.
• Support training and development opportunities within the store.

Skills

Customer service

Trust and integrity

Flexibility

Adaptability

Attention to detail

Numeracy

Team player

Sporting industry interest

Ambition

Brand promotion

Communication

Creative problem solving

Organisational skills

Cash handling

Job description

Job Title:Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Urlingford

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.

• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:

  • Opening and closing the shop

  • Managing and guiding the shop team

  • Cash management procedures

• You will have the opportunity to manage on occasion which will lead to further development opportunities.

• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.

• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.

• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.

• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.

• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.

• Keeping and maintaining shop presentation standards to a high quality throughout your working day.

• Ensure that all procedures (safety, compliance and shop operations) are always followed.

• Passionate about working within a team environment.

• Adhere to Social Responsibility duties.

• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused

• Operate with trust and integrity

• Flexibility as business operates 7 days a week

• Be adaptable to shop environment

• Great attention to detail and strong numeracy skills

• An enthusiastic people person who can work on own initiative and as part of a team

• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.

• Ambitious and driven to progress within the company

• To promote the company brand and be results focused

• Excellent communication skills

• Problem solve and think creatively

• Be organised, reliable and dependable

• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.