Customer Service Assistant - Tralee

BOYLE Sports; Tralee; On-site; EUR 24,000 - 29,000; Full time

Job summary

BoyleSports seeks a Customer Service Assistant in Tralee to enhance the in-store customer journey. You will support the Shop Manager, open/close the shop, manage cash, and ensure high standards throughout the day.

In this role you will handle bets via EPOS/terminals, promote in-store and online products, and maintain a welcoming, knowledgeable service for customers. A friendly, proactive team player with numeracy is ideal.

Qualifications

• Customer service oriented role requiring friendly, helpful interactions.
• Proven integrity and trust in handling cash and procedures.
• Flexibility to work 7 days a week and adapt to a retail environment.
• Strong numeracy and attention to detail for cash handling and betting.
• Ability to work in a fast-paced shop and be a team player.
• Interest in sport and betting, with good relationship-building with customers.
• Ambition to progress within BoyleSports and take on more responsibility.
• Ability to promote the BoyleSports brand and achieve results.
• Excellent communication, both redirection and listening.
• Willingness to solve problems and think creatively.
• Well-organised, reliable and dependable in daily duties.
• Proven cash handling experience and procedures.

Responsibilities

• Assist Shop Manager with day-to-day running of the shop.
• Open and close the shop; guide the shop team and cash procedures.
• Possess opportunities for occasional management responsibilities and development.
• Balance speed and accuracy while upskilling through on-the-job training.
• Deliver outstanding customer service in a busy betting environment.
• Process bets via terminals and EPOS system accurately and efficiently.
• Introduce customers to BoyleSports multi-channel and digital offerings.
• Maintain high shop presentation standards and compliance with procedures.
• Work well under pressure while seeking to improve the shop continuously.
• Collaborate with team to ensure smooth operations across shifts.

Skills

Customer service

Integrity

Flexibility

Attention to detail

Numeracy

Team player

Sporting knowledge

Progression minded

Brand ambassador

Communication

Problem solving

Organisation

Cash handling

Job description

Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Tralee

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.