Customer Service Assistant - Middleton

BOYLE Sports; Midleton; On-site; EUR 21,000 - 27,000; Full time

Job summary

BoyleSports in Middleton is seeking a Customer Service Assistant to deliver an outstanding customer experience in a fast-paced retail environment. You will support the Shop Manager and team, help open and close the shop, manage day-to-day operations, and ensure high standards are maintained throughout the day.

You will handle customer bets via EPOS and terminals, act as a Brand Ambassador for our multi-channel journey, stay calm under pressure, and embrace ongoing training with opportunities for

Qualifications

• Customer service focused and able to handle multiple tasks.
• Trustworthy with cash handling and daily procedures.
• Flexible to work 7 days a week and adapt to shifts.
• Strong numeracy and attention to detail in a busy shop.
• Excellent communication and teamwork to support the shop.

Responsibilities

• Assist the Shop Manager with day-to-day shop operations.
• Open and close the shop; guide the team in absence of managers.
• Manage cash procedures and EPOS transactions accurately.
• Accept bets across multiple channels in a timely manner.
• Act as a Brand Ambassador for the multi-channel betting journey.
• Maintain shop presentation and uphold safety/compliance standards.
• Work well under pressure and seek continual self-improvement.
• Contribute to social responsibility duties and team environment.
• Participate in on-the-job training and development opportunities.

Skills

Customer service

Integrity

Flexibility

Attention to detail

Teamwork

Numeracy

Communication

Cash handling

Reliability

Organisation

Rapport building

Job description

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Job Title

Customer Service Assistant

Department

Retail

Reporting to

Shop Manager

Location

Middleton

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.