Customer Service Assistant - Mallow

BOYLE Sports; Mallow; On-site; EUR 21,000 - 27,000; Full time

Job summary

BoyleSports, located in Mallow, is seeking a Customer Service Assistant to support daily shop operations and deliver exceptional service. You will assist the Shop Manager, handle cash and EPOS transactions, and welcome customers into our multi-channel betting journey.

Training will be provided, with potential for progression in a dynamic retail environment. The role requires flexibility to work across seven days, a friendly, reliable attitude, and strong numeracy.

Qualifications

• Customer service oriented role with integrity and trust
• Flexible to operate across 7 days a week
• Strong numeracy and attention to detail
• Excellent communication skills and rapport building
• Able to work in a team and on own initiative
• Adaptable to busy retail environment and sporting context
• Cash handling accuracy and procedures
• Ambition to progress within the company

Responsibilities

• Assist the Shop Manager and Assistant Manager in day-to-day shop operations.
• Lead shop operations when needed, including opening/closing and guiding the team.
• Manage cash handling procedures and EPOS transactions.
• Introduce customers to multi-channel/digital offerings and products.
• Maintain high shop presentation standards and comply with procedures.
• Provide outstanding customer service with a helpful, friendly approach.

Skills

Customer service

Attention to detail

Numeracy

Communication

Team player

Adaptability

Cash handling

Relationship building

Job description

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Mallow

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.