Customer Service Assistant - Kanturk

BOYLE Sports; Cork; On-site; EUR 24,000 - 28,000; Full time

Job summary

BoyleSports in Kanturk is seeking a Customer Service Assistant to deliver an outstanding customer experience in a fast-paced retail setting. You will support the Shop Manager and team with daily shop operations, including opening/closing and handling bets through EPOS systems.

This role offers training and progression opportunities within the company, requires strong numeracy, excellent communication, and a friendly, reliable approach to customers across a seven-day operation.

Qualifications

• Customer service orientation required
• Reliability and integrity in handling cash
• Flexibility with seven-day operation
• Adaptability to shop environment
• Strong numeracy and attention to detail
• People skills and initiative in a team setting
• Interest in sports and betting to build rapport with customers
• Ambition to progress within the company
• Excellent communication across customers and colleagues
• Strong cash handling and transaction accuracy
• Ability to stay organised and dependable

Responsibilities

• Assist the Shop Manager with the day-to-day running of the shop.
• Open and close the shop and guide operations in the absence of the Shop/Assistant Manager.
• Opportunity for occasional shop leadership with development potential.
• Maintain fast-paced yet upskilling-friendly environment with on‑the‑job training.
• Provide outstanding customer experience with a helpful and knowledgeable approach.
• Accept bets and process transactions through multiple channels via EPOS systems.
• Act as Brand Ambassador and promote the multi-channel/digital journey.
• Work under pressure while seeking ways to improve the shop.
• Maintain high shop presentation and ensure compliance with procedures.
• Collaborate with the team to uphold safety and social responsibility duties.

Skills

Customer service

Trust and integrity

Flexibility

Adaptability

Attention to detail

Numeracy

Team player

Sporting industry knowledge

Ambition to progress

Excellent communication

Cash handling

Problem solving

Job description

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Kanturk

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.