Customer Service Assistant - Hartstown

BOYLE Sports; Dublin; On-site; EUR 24,000 - 32,000; Full time

Job summary

BoyleSports in Hartstown is seeking a Customer Service Assistant to support the Shop Manager and team in delivering an outstanding customer experience. You will assist with daily store operations, accept and payout bets, and help maintain high presentation standards throughout opening and closing duties.

Working in a fast-paced retail environment, you will engage customers, handle cash procedures, and be trained to progress within the company while acting as a Brand Ambassador for our

Qualifications

• Customer-focused service delivery
• Trustworthy and reliable performance
• Flexibility to operate seven days a week
• Adaptable to a busy shop environment
• Strong numeracy and attention to detail
• Team player with initiative
• Interest in sports and betting grows rapport with customers
• Ambition to progress within BoyleSports
• Excellent communication and relationship-building
• Problem solving and creativity in daily tasks
• Be well organised, dependable and punctual
• Demonstrated cash handling ability

Responsibilities

• Assist the Shop Manager with day-to-day shop operations
• Open and close the shop and guide the team in absence of management
• Occasional shop management opportunities for development
• Balance speed with on-the-job training to upskill
• Provide outstanding customer experience through friendly, knowledgeable service
• Accept bets and process transactions via EPOS and terminals
• Act as a Brand Ambassador for BoyleSports multichannel offerings
• Work under pressure and seek ways to improve the shop
• Maintain high shop presentation standards throughout the day
• Ensure all safety, compliance and operations procedures are followed
• Work well as part of a team and support social responsibility duties
• Introduce customers to in-shop and online BoyleSports offerings

Skills

Customer service

Trust and integrity

Flexibility (7 days)

Attention to detail

Team player

Sports knowledge

Ambition to progress

Brand promotion

Communication

Problem solving

Organised

Cash handling

Job description

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Hartstown

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.