Customer Service Assistant - Galway City

BOYLE Sports; Galway; Sur place; EUR 17 000 - 21 000; Plein temps

Résumé du poste

BoyleSports in Galway City is seeking a Customer Service Assistant to deliver outstanding service, assist the Shop Manager, and help run daily operations in a fast-paced retail environment.

You will handle cash, accept bets, maintain shop standards, and help develop skills through on‑the‑job training while you progress within the company. This role requires a friendly, reliable team player who thrives in a betting and sports retail setting, with flexible hours across seven days.

Qualifications

• Experience focused on delivering excellent customer service.
• Demonstrates trust, integrity and reliability in daily tasks.
• Flexible to operate 7 days a week and adapt to shop needs.
• Excellent numeracy and strong attention to detail.
• People-oriented with good communication and rapport skills.
• Interest in sporting events and betting is desirable.
• Ambitious to progress within the company and promote the brand.
• Capable of cash handling and working to procedures.

Responsabilités

• Assist the Shop Manager with day‑to‑day shop operations.
• Open/close the shop and guide the team in the manager's absence.
• Handle cash procedures and EPOS transactions accurately.
• Promote BoyleSports products and multi‑channel journey to customers.
• Maintain high shop presentation and ensure safety/compliance.
• Deliver outstanding customer experience and Upskill through on‑the‑job training.

Connaissances

Customer service

Trust and integrity

Flexibility

Adaptability

Attention to detail

Numeracy

People person

Sporting industry interest

Ambitious to progress

Brand ambassador

Communication skills

Problem solving

Organised and reliable

Cash handling

Description du poste

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Galway City

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills And Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.