Customer Service Assistant - Borrisokane

BoyleSports; Munster; On-site; EUR 24,000 - 30,000; Full time

Job summary

BoyleSports is seeking a Customer Service Assistant for our Borrisokane shop in Ireland. You will support the Shop Manager and team to provide an outstanding customer experience while handling bets, cash and EPOS transactions, and maintaining store standards.

In this role you will work in a fast-paced retail environment, operate 7 days a week, and have opportunities to develop within the company through on-the-job training and progression into senior roles as you gain experience and confidence.

Qualifications

• Customer service focused with a friendly and helpful approach.
• Trust and integrity in handlingcash and transactions.
• Flexibility to operate 7 days a week.
• Adaptable to a busy retail environment.
• Great attention to detail with strong numeracy.
• Enthusiastic about sport; ability to build rapport with customers.
• Ambitious and driven to progress within BoyleSports.
• Excellent communication and teamwork skills.
• Ability to promote the brand and focus on results.
• Problem solving and creative thinking.
• Organised, reliable and dependable.
• Proven cash handling ability.

Responsibilities

• Assist the Shop Manager with day-to-day shop operations.
• Step up in absence of managers; open/close shop and guide staff.
• Manage and guide the shop team and cash procedures.
• Accept bets via terminals and EPOS accurately.
• Act as a Brand Ambassador and introduce multi-channel offerings.
• Maintain high shop presentation and comply with procedures.
• Provide outstanding customer experience with a friendly, knowledgeable approach.
• Work in a fast-paced retail environment and pursue on-the-job training.
• Support social responsibility duties and teamwork.

Skills

Customer service

Trust and integrity

Flexibility

Adaptability

Attention to detail

Numeracy

Team player with initiative

Sports interest

Progress within company

Communication skills

Problem solving

Organised and reliable

Cash handling

Job description

Job Title:Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Borrisokane

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.

• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:

  • Opening and closing the shop

  • Managing and guiding the shop team

  • Cash management procedures

• You will have the opportunity to manage on occasion which will lead to further development opportunities.

• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.

• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.

• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.

• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.

• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.

• Keeping and maintaining shop presentation standards to a high quality throughout your working day.

• Ensure that all procedures (safety, compliance and shop operations) are always followed.

• Passionate about working within a team environment.

• Adhere to Social Responsibility duties.

• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused

• Operate with trust and integrity

• Flexibility as business operates 7 days a week

• Be adaptable to shop environment

• Great attention to detail and strong numeracy skills

• An enthusiastic people person who can work on own initiative and as part of a team

• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.

• Ambitious and driven to progress within the company

• To promote the company brand and be results focused

• Excellent communication skills

• Problem solve and think creatively

• Be organised, reliable and dependable

• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.