Customer Service Agent Hybrid

Teamworx Ltd; Dublin; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A recruitment agency in Dublin is seeking Customer Service and Sales Agents to provide outstanding service and support across various platforms. This permanent, full-time position offers hybrid working post-training, competitive salary with commission, and full training. Ideal candidates have at least one year of relevant experience and strong communication skills.

Benefits

Competitive Salary with uncapped commission

Additional pay for Shift work, Sundays, and Bank Holidays

Annual leave plus additional 2 days

Discounted Health Insurance and Gym Membership

Fully paid Maternity, Paternity and Adoptive leave

Income protection and Life insurance

Discounted car insurance

Qualifications

• At least 1 year of experience in a contact centre or customer-facing role.
• A strong work ethic, positive attitude, and results-driven mindset.
• Attention to detail and commitment to maintaining high-quality standards.

Responsibilities

• Deliver a consistently high level of customer service across channels.
• Manage incoming and outgoing calls efficiently.
• Support customers with services such as insurance and membership.

Skills

Excellent communication and interpersonal skills

Strong work ethic

Ability to adapt quickly

Results-driven mindset

Job description

Teamworx are delighted to be recruiting a number of Customer Service and Sales Agents on behalf of our client, based in Dublin 2. This role is initially fully onsite for the training in period, with Hybrid being offered after training has been completed.

Are you passionate about providing outstanding customer service and building genuine connections with people? We’re looking for enthusiastic and motivated individuals to join a growing customer contact centre team in Dublin City Centre. This is a Permanent, Full-Time, Hybrid position offering full paid training and the opportunity to grow your career in a fast-paced, supportive, and people-focused environment.

You’ll play a vital role in assisting customers with a range of services — from membership and insurance enquiries to providing support coordination and product sales. Whether your strengths lie in service, sales, or problem-solving, there’s room for you to shine and progress.

What's on offer:

• Competitive Salary with uncapped commission for Sales based roles
• Additional pay for Shift work, Sundays and Bank Holidays
• Annual leave plus additional 2 days
• Hybrid working option once initial training is completed
• Discounted Health Insurance and Gym Membership
• Fully paid Maternity, Paternity and Adoptive leave
• Income protection and Life insurance + Discounted car insurance

plus much much more!!!

Key Responsibilities

• Deliver a consistently high level of customer service across phone, email, and webchat channels.
• Manage incoming and outgoing calls efficiently, resolving queries and providing accurate information to customers.
• Support customers with services such as insurance, membership, and customer assistance, ensuring a professional and friendly experience on every contact.
• Identify customer needs and promote suitable products and services to meet targets.
• Work collaboratively with team members to achieve individual and departmental KPIs.
• Escalate complex or sensitive cases appropriately to senior colleagues or supervisors.
• Ensure compliance with company procedures and regulatory guidelines.
• Participate in ongoing process improvements and contribute ideas that enhance the customer experience.
• Work flexible shifts — typically Monday to Friday, with some weekend availability depending on role rotation.

About You

• At least 1 year of experience in a contact centre or customer-facing role such as Hospitality or Retail
• A strong work ethic, positive attitude, and results-driven mindset.
• Excellent communication and interpersonal skills.
• The ability to adapt quickly, learn new systems, and take feedback constructively.
• Attention to detail and commitment to maintaining high-quality standards.
• A collaborative, team-oriented approach with a proactive attitude.
• (For sales-focused roles) A passion for achieving targets and exceeding expectations.
• (Desirable) Insurance qualifications such as APA or CIP, or a willingness to work towards them.

Apply today or contact Sarah on 045 898 037 for more information