Customer Service Advisor

GHL Recruitment; Tallaght; Hybrid; EUR 38,000 - 40,000; Full time

Job summary

A leading private-sector organisation in Tallaght seeks a Customer Service Advisor to manage customer email queries and provide a consistently positive experience. The ideal candidate will be organised, proactive, and possess strong written communication skills. This role offers a competitive salary of €38-40,000 and a 12-month contract with hybrid work options.

Benefits

Hybrid / Work-from-home options

Competitive salary

Supportive team environment

Qualifications

• Proven customer-service experience in a similar environment.
• Strong written communication skills and high attention to detail.
• Experience achieving targets or working within SLAs.

Responsibilities

• Manage incoming customer emails and redirected queries.
• Provide accurate, clear information to customers.
• Build strong relationships through professional communication.

Skills

Strong written communication skills

Customer service experience

Attention to detail

Stakeholder management

Tools

CRM systems

Customer-service platforms

Job description

Are you an experienced customer-service professional with strong written communication skills? Our client, a leading private-sector organisation, is seeking a Customer Service Advisor to manage email queries from customers and the general public, delivering timely, accurate information and a consistently positive experience. This role suits someone organised, proactive, and confident engaging with a range of stakeholders.

Location: Tallaght
Salary: €38-40,000
Contract: 12-month contract

Key Responsibilities

• Manage incoming customer emails and redirected queries, responding within SLA.
• Provide accurate, clear information to customers and service users.
• Build strong relationships through professional, open communication.
• Develop strong knowledge of where information sits and how to locate it quickly.
• Follow internal communication procedures, guidelines, and quality standards.
• Take initiative and create positive, engaging customer experiences.
• Collaborate closely with your team and support the wider department.
• Identify proactive solutions to assist customers and colleagues.
• Contribute to achieving team and departmental performance targets.

Essential Requirements

• Proven customer-service or customer-support experience in a similar environment.
• Strong written communication skills and high attention to detail.
• Experience achieving targets or working within SLAs.
• Familiarity with CRM systems and customer-service platforms.
• Ability to adapt quickly, prioritise tasks, and manage time effectively.
• Strong communication and stakeholder-management skills.

Benefits

• Hybrid / Work-from-home options available.
• competitive salary
• 12-month contract with a supportive team environment.

To apply, please send your CV to Ben Higgins via the link below.

GHL Recruitment – Connecting Talent with Opportunity

• Customer Service
• Customer Liason
• Customer Focused