Customer Service Advisor

SHARERIDGE LIMITED; Leinster; On-site; EUR 30,000 - 40,000; Full time

Job summary

A growing engineering company in Kilkenny is looking for an experienced Customer Service Advisor to support their construction activities. The role involves communicating with customers via phone and email, preparing reports, and organizing appointments for field staff. The ideal candidate should possess strong customer service skills and have the ability to work independently. This full-time position is an excellent opportunity for career growth in one of Ireland's fastest-growing firms.

Qualifications

• Excellent level of both written and verbal English required.
• Ability to work to tight deadlines with a solutions-focused mindset.

Responsibilities

• Prepare and update project reports and documents.
• Engage with customers by phone and email.
• Organize appointments for field personnel and customers.
• Make decisions related to logistics and resources.
• Monitor and report on internal productivity.
• Prepare customer notifications for distribution.
• Attend meetings with the project team.

Skills

Excellent customer service skills

Highly proficient in IT systems

Excellent communication skills

Attention to detail

Ability to work on own initiative

Job description

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Due to continued growth, new contracts and extensions Shareridge has an exciting opportunity for a reliable and experienced Customer Service Advisor in our Kilkenny office. Shareridge carries out construction works nationwide in the utilities sector, with customer interface at many points of the process. The Customer Service Team handle multiple communication channels through various methods, with a large variety of customers and stakeholders. This new role will be an integral part of our Customer Service team delivering a robust and mindful service, in support of our wide ranging construction activities. This is an excellent opportunity for career driven individuals to grow and develop within one of Ireland's fastest growing engineering companies.

Key Responsibilities

• Preparing and updating project reports and documents.
• Engaging with Customers by phone and email.
• Organising appointments for field personnel and customers.
• Making decisions related to logistics and resources.
• Preparing and updating Customer Impact Assessments.
• Monitoring and reporting on internal productivity.
• Preparing customer notifications for distribution.
• Attend meetings with the Project Team to discuss progress made and any issues that arise over the course of the project.

Requirements

• Excellent customer service skills.
• Highly proficient in IT systems.
• Excellent level of both written and verbal English.
• Ability to work on own initiative.
• Excellent interpersonal and communication skills.
• Excellent attention to detail.
• Ability to work to tight deadlines with a solutions focused mindset.
• This role reports into our Customer Service Manager and is full time and office based.

• Sector: construction

Career Level

• Experienced [Non-Managerial]

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 0
• Minimum Qualification: No Qualification

Desirable

• Ability Skills: Communications, Customer Service
• Competency Skills: Problem Solving, Teamwork