Customer Service Administrator

Caliber Limited; The Municipal District of Kildare — Newbridge; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A customer service company located in Newbridge, Kildare, is seeking a Customer Service Administrator. The role involves providing high-quality support, managing inbound inquiries, and maintaining accurate records. This is a flexible role with options for hybrid work arrangements. The ideal candidate will be proficient in customer service and possess strong communication skills.

Qualifications

• Experience in customer service preferred.
• Ability to manage high volumes of calls efficiently.
• Strong written and verbal communication skills.

Responsibilities

• Provide high-quality support to customers.
• Act as the first point of contact for inquiries.
• Maintain accurate records of customer interactions.
• Process orders and update customer information.

Skills

Customer support

Communication skills

Problem-solving

Data entry

Job description

Application Details

In order to work in Ireland a non‑EEA National, unless they are exempted, must hold a valid employment permit. Please review the eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

We are now seeking a Customer Service Administrator to join our team. This role will be primarily based at our Head Office in Newbridge, Co. Kildare, on a six‑month fixed‑term contract. We offer flexible working arrangements, including the option for hybrid work.

As a key member of our customer‑service team, you will be responsible for providing high‑quality support to our customers, ensuring all queries are handled efficiently and professionally. Acting as a first point of contact for inbound calls, emails, and online enquiries, you will deliver excellent service, resolve issues promptly, and maintain accurate records of all customer interactions.

In addition, you will support the wider administrative functions of the department, including data entry, order processing, updating customer information, and coordinating with internal teams to ensure smooth and timely resolution of customer needs.

• Professionally manage a high volume of inbound calls.
• Identify customer needs, resolve complaints, and provide effective solutions.
• Ensure communication aligns with company policies and best practices.
• Maintain ownership of customer requests from start to finish.
• Communicate effectively via email with customers.
• Achieve daily, weekly, and monthly activity targets.
• Build strong working relationships with colleagues to ensure smooth service delivery.
• Process information accurately and report any customer complaints to the manager.

This vacancy is suitable for remote/blended working.

Career Level

Not required.

How to apply

Please apply by submitting your application online via the JobsIreland portal. Follow the prompts to complete your application for the role #JOB-2417976 - Customer Service Administrator.