Customer Service Administrator

Teleflex; Athlone; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A leading global medical technology firm is seeking a Customer Service Representative based in Athlone, Ireland. This role involves processing customer orders and ensuring accuracy in order entry and delivery. Ideal candidates should have 1-2 years of experience in a customer service environment, strong attention to detail, and fluent English, with Italian or Polish preferred. The company values diversity and aims to create an inclusive workplace where all employees can thrive.

Qualifications

• 1-2 years' experience in a customer service role.
• Ability to work under pressure and meet deadlines.
• Flexibility to work outside regular hours when needed.

Responsibilities

• Process customer orders received via email and fax.
• Ensure accurate entry and delivery processing of orders.
• Perform general data entry tasks related to the order-to-cash process.

Skills

Fluent English

Italian or Polish

Strong attention to detail

Good time management skills

Good computer skills

Problem-solving ability

Excellent communication skills

Collaboration skills

Tools

Microsoft Office

SAP

Job description

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To support transaction processing for Customer Service, focused primarily on customer order entry.

#LI-hybrid

• Work as part of a multi-disciplinary team, ensuring all orders received via email and fax are processed accurately and promptly upon receipt
• Order entry
• Delivery processing
• Price review
• General data entry activities relating to the order to cash process
• Other as assigned by the manager

Education / Experience Requirements

• Language skills - fluent English with Italian or Polish an advantage
• 1-2 years’ experience working in a fast-paced customer service department, preferably within a multi-national environment
• Accurate with a strong attention to detail and good time management skills
• Ability to work to tight deadlines in a fast-paced department
• Flexibility and willingness to work outside of regular hours if required
• Good computer skills; Knowledge of Microsoft Office tools and SAP an advantage
• Ability to work well under pressure in a target driven environment

Specialized Skills / Other Requirements

• Self-driven and ability to work independently and/or as a team player
• Approachable and enthusiastic. Flexible and adaptable
• Good organisational skills with cultural awareness and sensitivity
• Good judgement and problem-solving ability and is capable of understanding the impact of decision making on both Teleflex Medical and its customers
• Strong collaboration and influencing skills – both internally and externally
• Excellent communication skills – both written and verbal
• Goal orientated for customer and business objectives
• Coaching/mentoring skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.