Customer Relationship Specialist (Furniture Retail)

Hometime Group Limited; Tallaght; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in Ireland is seeking a Customer Relationship Specialist to join their growing team. In this role, you will be the key point of contact for customers, handling inquiries and ensuring satisfaction through effective problem-solving and communication skills. We offer an uncapped commission, generous staff discounts, and the opportunity to contribute to a dynamic customer care environment.

Benefits

Uncapped Commission for telesales opportunities

Generous Staff Discount

Enhanced Maternity/Paternity Leave

Extra day of annual leave through Smoke Break Exchange

Length of Service Awards and On-site Parking

Qualifications

• Experience handling customer issues and complaints effectively.
• Strong negotiation skills for resolving issues with customers and suppliers.
• Ability to manage multiple priorities in a dynamic setting.

Responsibilities

• Handle customer inquiries and ensure satisfactory resolutions.
• Act as main contact for stores and suppliers regarding logistics.
• Arrange and confirm delivery dates proactively.

Skills

IT proficiency (MS Office: Word, Excel, Outlook)

Customer advocacy

Problem-solving in a fast-paced environment

Job description

Is your natural energy wasted on a dull job? Come grow with two of Ireland's fastest-moving furniture brands: Dreams and Sofatime!

Salary: Circa €31,500 | Contract: Permanent, Full-Time

Due to explosive growth across Ireland, we're building a world-class customer care team, and we need a passionate Customer Relationship Specialist to join us.

This role is not about reading scripts or simply answering phones. We are looking for genuine people with the emotional intelligence to listen, the curiosity to ask the right questions, and the proactive mindset to deliver solutions that genuinely delight. You are the critical link in our customer journey, transforming potential problems into positive, long-term relationships.

What you’ll be doing:

• Own the Outcome: Handle customer issues, complaints, and complex inquiries from start to finish (phone, email, and internal systems), ensuring a smooth and satisfactory resolution.
• Be the Expert: Serve as the main point of contact for stores and suppliers, coordinating complex resolutions and delivery logistics.
• Commercial Negotiation: Use your clear communication skills to negotiate commercially fair outcomes with both customers and suppliers.
• Drive Satisfaction: Proactively arrange and confirm final delivery dates, ensuring our customers get their new furniture on time.

Who we’re looking for:

We need someone dedicated, highly organized, and an excellent communicator who thrives on solving complex puzzles in a high-volume, dynamic environment.

• Proven IT proficiency (MS Office: Word, Excel, Outlook).
• A true customer advocate with a passion for service excellence.
• The ability to juggle multiple priorities while maintaining a friendly, helpful, and knowledgeable demeanour.

The Perks of Joining Our Team:

• Earn More: Uncapped Commission for telesales opportunities.
• Get the Good Stuff: Generous Staff Discount.
• Flexibility: Enhanced Maternity/Paternity Leave.
• Extra Time Off: Smoke Break Exchange - earn 1 extra day of annual leave.
• Security: Length of Service Awards and On-site Parking.

If you love connecting with people and are ready to take full ownership of the customer experience, apply today!