Customer Operations Team Member

ESB; Leinster; Hybrid; EUR 33,000 - 37,000; Full time

Job summary

A leading energy provider in Ireland is seeking a dedicated individual for a customer care role. The successful candidate will ensure timely invoice issuance, manage customer accounts, and contribute to team KPIs. Qualifications include customer care experience of at least 12 months, fluency in English, and strong communication skills. This role offers a hybrid working model with opportunities for professional development and involvement in corporate social responsibility programs.

Benefits

Career development through mentoring

Corporate Social Responsibility Opportunities

Access to staff well-being programmes

Generous pension

Qualifications

• 12 months + experience in a customer care role.
• Ability to work in a dynamic environment with autonomy.
• Excellent planning and organizational skills.

Responsibilities

• Ensure accurate issue of invoices to customers.
• Support delivery of Team KPI’s and analysis.
• Manage the registration of customer accounts.

Skills

Customer care experience

Fluent English

Problem solving

Communication skills

MS Excel proficiency

Education

3rd level education

Tools

SAP

Job description

Position Description

Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer's energy needs and much, much more.

You'll join a team that’s driving innovation, rethinking processes, and creating exceptional experiences for our customers. Every day, your work will make a tangible difference for thousands of homes and businesses across Ireland.

Key Responsibilities

• Ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Managing the registration of customer accounts in Electric Ireland database.
• Maintaining the integrity of the customer database.
• Work with team to identify and implement Continuous Customer Improvement business process
• Driving ongoing process efficiency & customer service improvement.
• Provide excellence in customer service delivery, supporting the prompt resolution of customer

Essential

Experience and Qualifications

• 12 months + experience in a customer care role
• Fluent English both written & verbal skills
• Strong problem solving & communication skills.
• Ability to work in an exciting dynamic environment with high level of autonomy and accountability.
• Result driven with a strong work ethic and a “can-do” attitude.
• Business acumen and data driven decision making.
• Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office enviornment.
• Experience in MS Office packages in particular Excel.

Desirable

• Proficiency in the use of SAP or equivalent.
• Customer Care Qualification and/or IT Qualification desirable.
• 3rd level education

Location

This position will be based Swift Square, Santry, Co. Dublin. ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Customer Operations Team Lead.

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Progressive, hybrid working model
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,000 - €37,000 depending on experience.

Closing Date

11th January 2026

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

If you have any queries in relation to this job, please contact [e-mail].

Your application will be held in reserve for 6 months should you be suitable for the role.