Customer Operations Specialist

Cpl Healthcare; Dublin; On-site; EUR 35,000 - 45,000; Full time

Job summary

A company in vehicle operations is seeking a talented individual to join its Customer Operations team. The role focuses on managing contract renewal cycles and preparing quotations for vehicles. Ideal candidates will possess strong analytical and project management skills, proficiency in mathematics, and experience with Microsoft Excel and Salesforce. If you thrive in a fast-paced environment and have strong interpersonal skills, we encourage you to apply for this dynamic position.

Qualifications

• Strong attention to detail is crucial.
• Energetic and team-oriented individual needed.
• Proficiency in financial mathematics preferred.

Responsibilities

• Manage the contract renewal cycles for existing customers.
• Prepare quotations and secure orders for vehicles.
• Assist in implementing new processes for operational efficiency.

Skills

Attention to detail

Interpersonal skills

Analytical skills

Mathematics proficiency

Project management

Time management

Communication skills

Organisational skills

Tools

Microsoft Excel

Salesforce

Job description

My client is seeking an enthusiastic and talented individual to join their Customer Operations team and functions.

This person will join the Quotes & Orders team and will be primarily responsible for the proactive management and effective execution of contract renewal cycles for existing customers.

Core activities include working very closely with customers, drivers, suppliers as well as internal teams to accurately and efficiently prepare quotations and secure orders for replacement and incremental vehicles.

Key Responsibilities:

• Develop a deep understanding of the range of services, products, systems & processes to enable you to fulfil your role in this team that includes tasks such as quoting, ordering and the timely and thorough preparation of existing customers’ grade lists
• Management of the new-vehicle renewals process, liaising with drivers from quotation to delivery stage
• Actively assist in implementing new processes as we look to combine some of our operations support functions to support our evolving business model
• Ensure all current processes and procedures are followed to adhere to business controls
• Ensuring all necessary documentation and contracts are in order and filed correctly
• Preparation of quotations for new vehicle purchases and leases
• Ensuring all work requests are completed on time, and in line with service level agreements
• Contributing to new projects and processes to assist in making the department more efficient and effective
• Updating and maintaining client information and data promptly and accurately
• Carrying out ad-hoc duties as assigned by Management

Key Requirements:

• Strong attention to detail a key requirement
• Energetic self-starter, team-oriented, with strong interpersonal skills
• Strong analytical skills to accurately quote products and develop reports
• Proficiency in mathematics is essential, preferably financial, with previous experience in the calculation of finance lease desirable
• Excellent project management, time management, decision-making and analytical skills
• Expertise with Microsoft Office (primarily Excel), with experience in cloud-based solutions (primarily Gmail and Salesforce) an advantage
• Strong organisational, presentation, and communication skills (both verbal and written)
• Excellent work ethic and ability to work to deadlines and/or under pressure
• Ability to work in a fast-paced environment, with flexibility and the ability to multitask
• Previous experience in the motor trade desirable, but not essential.

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