Customer Operations Lead – Automotive Logistics

HireHive; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Pension Scheme

Death In Service Benefit

Digital GP Service

Employee Assistance Programme

Annual Leave Purchase Programme

Long Service Awards

Staff Purchase Schemes

Tyres

Tools

Bike to Work

Discounted Gym Membership

Job summary

National Vehicle Distribution seeks a hands-on Customer Operations Manager to lead the customer operations team across New Ross, Co. Wexford or Baldonnell, Co. Dublin.

The role focuses on delivering exceptional service and enhancing the customer experience throughout vehicle handling from receipt to delivery. The successful candidate will have a track record in account management or operations within the automotive sector, strong leadership, and excellent communication skills, with travel for

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• Track record in account management, customer service, or operations; automotive experience is a plus.
• Management experience with people leadership responsibilities.
• Excellent communication and interpersonal skills.
• Customer-first mindset with ability to influence colleagues.
• Strategic thinking and proactive problem solving.

Responsibilities

• Coordinate and set up customer-related services from initial vehicle receipt to delivery.
• Collaborate with customers to capture requirements and ensure ongoing satisfaction.
• Manage and develop the Customer Operations Team.
• Maintain industry knowledge, trends, and anticipate changes.
• Cultivate a customer-focused culture within the team.
• Work with internal departments to meet customer requirements.
• Conduct root cause analysis for performance and issues as part of operational excellence.
• Inform stakeholders of project activities.
• Improve customer and vehicle journey through the supply chain.
• Handle customer account queries efficiently.
• Conduct customer meetings and provide reporting with Business Development and Account Management teams.
• Develop and implement customer experience strategies.
• Monitor and analyze customer feedback and data.
• Present reports on customer service metrics to senior management

Skills

Account management

Customer service

Operations leadership

Communication

Interpersonal skills

Strategic thinking

Problem solving

CRM software

Driving license

Travel willingness

Education

Bachelor’s degree in business administration

Tools

CRM software

Microsoft Office

Job description

National Vehicle Distribution seeks a hands-on Customer Operations Manager to lead the customer operations team across New Ross, Co. Wexford or Baldonnell, Co. Dublin.

The role focuses on delivering exceptional service and enhancing the customer experience throughout vehicle handling from receipt to delivery. The successful candidate will have a track record in account management or operations within the automotive sector, strong leadership, and excellent communication skills, with travel for