Customer Experience Specialist — Furniture Retail

Hometime Group Limited; Tallaght; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in Ireland is seeking a Customer Relationship Specialist to join their growing team. In this role, you will be the key point of contact for customers, handling inquiries and ensuring satisfaction through effective problem-solving and communication skills. We offer an uncapped commission, generous staff discounts, and the opportunity to contribute to a dynamic customer care environment.

Benefits

Uncapped Commission for telesales opportunities

Generous Staff Discount

Enhanced Maternity/Paternity Leave

Extra day of annual leave through Smoke Break Exchange

Length of Service Awards and On-site Parking

Qualifications

• Experience handling customer issues and complaints effectively.
• Strong negotiation skills for resolving issues with customers and suppliers.
• Ability to manage multiple priorities in a dynamic setting.

Responsibilities

• Handle customer inquiries and ensure satisfactory resolutions.
• Act as main contact for stores and suppliers regarding logistics.
• Arrange and confirm delivery dates proactively.

Skills

IT proficiency (MS Office: Word, Excel, Outlook)

Customer advocacy

Problem-solving in a fast-paced environment

Job description

A leading furniture retailer in Ireland is seeking a Customer Relationship Specialist to join their growing team. In this role, you will be the key point of contact for customers, handling inquiries and ensuring satisfaction through effective problem-solving and communication skills. We offer an uncapped commission, generous staff discounts, and the opportunity to contribute to a dynamic customer care environment.