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Customer Experience Specialist — Furniture Retail

Hometime Group Limited

Tallaght

On-site

EUR 60,000 - 80,000

Full time

Today
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Job summary

A leading furniture retailer in Ireland is seeking a Customer Relationship Specialist to join their growing team. In this role, you will be the key point of contact for customers, handling inquiries and ensuring satisfaction through effective problem-solving and communication skills. We offer an uncapped commission, generous staff discounts, and the opportunity to contribute to a dynamic customer care environment.

Benefits

Uncapped Commission for telesales opportunities
Generous Staff Discount
Enhanced Maternity/Paternity Leave
Extra day of annual leave through Smoke Break Exchange
Length of Service Awards and On-site Parking

Qualifications

  • Experience handling customer issues and complaints effectively.
  • Strong negotiation skills for resolving issues with customers and suppliers.
  • Ability to manage multiple priorities in a dynamic setting.

Responsibilities

  • Handle customer inquiries and ensure satisfactory resolutions.
  • Act as main contact for stores and suppliers regarding logistics.
  • Arrange and confirm delivery dates proactively.

Skills

IT proficiency (MS Office: Word, Excel, Outlook)
Customer advocacy
Problem-solving in a fast-paced environment
Job description
A leading furniture retailer in Ireland is seeking a Customer Relationship Specialist to join their growing team. In this role, you will be the key point of contact for customers, handling inquiries and ensuring satisfaction through effective problem-solving and communication skills. We offer an uncapped commission, generous staff discounts, and the opportunity to contribute to a dynamic customer care environment.
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