Customer Experience Agent - Growth, Bonus & Benefits

Ezliving Furniture Limited; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday

Fast-paced environment

Staff discounts

Pension scheme

Bonus scheme

Educational support

Health care discount

Employee assistance

Bike to work

Flu vaccination

Career development

Professional development

Job summary

EZ Living Furniture in Galway is seeking Customer Service Agents to join our team. This role focuses on delivering high-quality phone and email support to both existing and new customers, ensuring superb service at first point of contact.

You will resolve inquiries, build relationships with colleagues and customers, and contribute to a culture of service excellence. Full training is provided with opportunities for career growth within EZ Living Furniture.

Qualifications

• Previous Customer Service experience in any area is an advantage, but not essential as full training will be provided.
• Listening skills.
• Excellent problem-solving abilities and strong communication skills.
• Flexibility & ability to use one's initiative.
• Comfortable working with computers.
• Strong team spirit with passion and drive to help users and deliver the best in customer service.
• Fluency in written and spoken English.

Responsibilities

• Ensuring that EZ Living Furniture customers are provided with a high quality telephone service at first point of contact, dealing effectively with requests, answering queries, taking responsibility for processing each issue through to a satisfactory conclusion.
• Establish positive relationships with all internal and external colleagues and customers to ensure delivery of Customer Service excellence.
• Identify and escape priority issues and provide follow up support where necessary.
• Process repair requests, service issues and any appropriate after sales follow up action and liaise with customers and stores accordingly.
• Working closely with your team in supporting each other in all aspects of the job.

Skills

Customer service

Listening skills

Problem solving

Communication skills

Initiative

Flexibility

English fluency

Computer skills

Team spirit

Job description

EZ Living Furniture in Galway is seeking Customer Service Agents to join our team. This role focuses on delivering high-quality phone and email support to both existing and new customers, ensuring superb service at first point of contact.

You will resolve inquiries, build relationships with colleagues and customers, and contribute to a culture of service excellence. Full training is provided with opportunities for career growth within EZ Living Furniture.