Customer Engineer - Shift Manager

Applied Materials, Inc.; Leixlip; On-site; EUR 48,000 - 66,000; Full time

Job summary

Applied Materials, Inc. in Leixlip, Ireland, offers a shift-manager role for Customer Engineer leadership. You will supervise field services engineers, drive safety, quality, and KPI performance, and collaborate with cross-functional teams including planning, HR, and logistics.

The position emphasizes strong communication, people management, and problem-solving in a high-tech manufacturing setting, with a comprehensive benefits package and a focus on continuous improvement.

Qualifications

• Essential leadership experience in a high-tech manufacturing engineering environment.
• Strong communication, coaching, and conflict-resolution skills.
• Ability to analyse data, understand KPIs, and drive decisions based on info.

Responsibilities

• Lead day-to-day shift operations to achieve safety and quality targets.
• Supervise, coach, and develop the engineering team on shift; manage scheduling and onboarding.
• Drive KPI commitments (response time, machine availability) and provide clear leadership reports.
• Maintain a strong safety culture; conduct audits and drive corrective actions.
• Identify improvement opportunities; support root-cause analysis and continuous improvement.

Skills

Leadership

Communication

Data analysis

Problem solving

Tools

SAP

Job description

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: €48,000.00 - €66,000.00 Location: Leixlip, IRL You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

What you will do

The Customer Engineer Shift Manager will lead a shift, ensuring strong adherence to safety standards, effective performance management, robust workforce planning, and compliance with all established procedures and site ways of working. In this role, field services engineers will report directly to the Customer Engineer Shift Manager, who will work closely with other Customer Engineer Managers. The role holder will interface with all cross‑functional teams (including management, customer, planning, HR and logistics) to maintain safe operations and drive a culture of operational excellence.

Key Responsibilities

• Shift Leadership & Operations Lead day-to-day operations to ensure achievement of safety and quality. Manage shift handovers and ensure accurate communication across teams. Aid with monitoring tool performance and High Value Problem (HVP) troubleshooting.
• People Management Supervise, coach, and develop the engineering team on shift. Manage scheduling, timekeeping, attendance, and performance conversations. Ensure shift onboarding and ongoing training compliance.
• Operational Control/KPIs Drive Customer Engineer productivity Execute on customer contract KPI commitment (response time/machine availability) Manage internal contract KPI commitment (spares consumption, utilisation, tool escalation) Provide clear reports and updates to leadership and management
• Safety & Compliance Maintain a strong safety culture and ensure adherence to all site safety policies. Lead safety briefings, conduct audits, and drive corrective actions for incidents. Ensure compliance with quality systems and roll out of new ways of working (WOWs).
• Process compliance Partner with engineers to identify improvement opportunities and learnings. Support root‑cause analysis and corrective action implementation. Promote right-first-time culture. Identify CE skill gaps for your team related to technical, customer interface and other soft skills Very knowledge on the Spares process and procedures and support of spares escalations. Good Knowledge of SAP 6. Continuous Improvement Lead or participate in a cross-functional improvement project Identify CE skill gaps for your team related to technical, customer interface and other soft skills

Qualifications & Experience

• Essential Experience in a high-tech manufacturing engineering environment. Demonstrated leadership experience, (team lead, supervisor, or equivalent). Strong communication, coaching, and conflict‑resolution skills. Ability to analyse data, understand KPIs, and drive decisions based on info. Ability to manage and balance priorities
• Preferred Qualification and/or equivalent experience in engineering/manufacturing discipline Experience with model based problem-solving Experience with automated tools/equipment and cleanroom operations. Familiarity with shift‑based operations (including nights).
• Competencies Leadership & presence on the floor Decision‑making under pressure Collaboration across disciplines Ownership and accountability Strong organisational and time‑management skills Continuous improvement mindset

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.