Customer Care Centre Operations Lead: Elevate Service

Electricity Supply Board; Cork; On-site; EUR 69,000 - 81,000; Full time

Job summary

A leading energy utility company in Cork is seeking a Customer Care Centre Operations Manager to optimize contact centre operations and enhance customer satisfaction. This role requires strong leadership skills and 3-5 years of management experience in a customer-focused environment. You will lead a team of over 100 people and drive business performance while fostering a collaborative atmosphere. Competitive salary between €69,000 to €81,000 annually, along with comprehensive benefits.

Benefits

Career development through mentoring and training

Access to staff well-being programmes

Generous parental leave entitlements

Strong values-based and inclusive culture

Qualifications

• 3-5 years management experience in a customer focused role.
• Customer-centric and insights driven.
• Ability to collaborate and influence internal stakeholders.

Responsibilities

• Drive business performance and achieve service level targets.
• Manage and motivate team leads and staff.
• Innovate and optimize contact centre processes.

Skills

Management experience in a customer focused role

Excellent communication skills

Analytical skills

Strong IT skills

Interpersonal skills

Education

Third level qualification or equivalent work experience

Job description

A leading energy utility company in Cork is seeking a Customer Care Centre Operations Manager to optimize contact centre operations and enhance customer satisfaction. This role requires strong leadership skills and 3-5 years of management experience in a customer-focused environment. You will lead a team of over 100 people and drive business performance while fostering a collaborative atmosphere. Competitive salary between €69,000 to €81,000 annually, along with comprehensive benefits.