Customer Assistant - Templemore

Lidl Ireland; Templemore; On-site; EUR 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Career development

Pension

Leadership Academy

Health insurance discounts

Bike to Work Scheme

Mobile and broadband discounts

Maternity/Paternity leave top up

Job summary

Lidl Ireland is seeking a Customer Assistant to support the customer journey from head office to the shop floor. This role is on a standard 30 hour contract with pay at €15.40 per hour, rising to €17.90 after 3 years, plus additional benefits and shift patterns.

You will work across different shift times on varied tasks, serving customers on tills, stocking shelves and maintaining store standards. Previous customer-facing experience is helpful but not essential if you have the right attitude.

Qualifications

• A can-do attitude and excellent customer service skills.
• Willingness to go the extra mile for customers.
• Be responsible and reliable.
• Enjoy working in a fast-paced, varied environment.
• Be a good team player.
• Experience in a customer facing role preferred but not essential.

Responsibilities

• Interacting with customers in a pleasant, friendly and helpful manner.
• Ensuring stock loss controls are followed in all store areas.
• Maintaining store and external cleanliness and hygiene standards.
• Following freshness and rotation principles.
• Ensuring all waste is managed correctly.
• Assisting in the stock count process.

Skills

Customer service

Can-do attitude

Reliable

Team player

Fast-paced environment

Customer facing

Tills / cash handling

Tools

Cash register

Job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed, high energy and love learning every day? If that sounds like you, earn €460+ per week as a Customer Assistant on our standard 30 hour contract.

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed, high energy and love learning every day? If that sounds like you, earn €460+ per week as a Customer Assistant on our standard 30 hour contract.

You'll work across different shift times, on varied tasks and with different colleagues.

What does a normal day* as a Customer Assistant look like? (*there's no such thing as 'normal' in retail but we've tried our best!)

As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.

Shift Patterns

• Morning shift: Starting at 5am or 6am with your team, you'll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
• Middle shift: Starting mid-morning or early afternoon, you'll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
• Late shift: From your start time in the afternoon, you'll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day

What you'll do

• Interacting with the customer in a pleasant, friendly and helpful manner
• Ensuring stock loss controls are followed in all areas of the store
• Maintaining store and external cleanliness and hygiene standards
• Following freshness and rotation principles
• Ensuring all waste is managed correctly
• Assisting in the stock count process

What you'll need

• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• To enjoy working in a fast-paced, varied environment
• A good team player
• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

• €15.40 rising to €17.90 per hour after 3 years (supplementary pay outlined below)
• Unsocial hours worked (12am to 7am)
• 20 days holidays per annum pro rata
• Company pension
• Genuine opportunities for career development
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Circle K and Private Health Insurance discounts available for all employees
• Bike to Work Scheme
• Mobile and broadband discounts with Three network
• Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Year 1

• Basic Rate €15.40
• €19.25 (Unsocial Hours)
• €23.10 (Overtime/Sundays)
• €30.80 (Bank Holiday)

Year 2

• Basic Rate €16.20
• €20.25 (Unsocial Hours)
• €24.30 (Overtime/Sundays)
• €32.40 (Bank Holiday)

Year 3

• Basic Rate €16.90
• €21.13 (Unsocial Hours)
• €25.35 (Overtime/Sundays)
• €33.80 (Bank Holiday)

Year 4

• Basic Rate €17.90
• €22.38 (Unsocial Hours)
• €26.85 (Overtime/Sundays)
• €35.80 (Bank Holiday)

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.