Customer Assistant

Boots Ireland; Wicklow; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Pension membership

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Partial paid maternity leave

Job summary

Boots Ireland is looking for a Customer Assistant to join our Wicklow store onsite. You’ll help customers at tills, advise on products, and support stock and shop floor presentation to ensure a smooth shopping experience.

Full training is provided. We value teamwork, effective communication, and a friendly approach to build trust with customers and promote our offers. The role suits someone starting out or seeking retail experience, with a welcoming, inclusive environment.

Qualifications

• Experience in delivering friendly, helpful customer service is preferred.
• Able to listen, understand customer needs and explain product options clearly.
• Works well in a team and can adapt in a fast-paced retail environment.
• Confident in using basic computer systems and handling transactions.

Responsibilities

• Assist customers at tills and on the shop floor to create a positive shopping experience.
• Advise customers on products and promotions and promote in-store offers.
• Support stock handling and ensure shelves are well stocked and presentable.
• Maintain a clean, welcoming store environment and work with the team to run smoothly.

Skills

Customer service

Teamwork

Communication

Tools

Excel

Job description

Joining us as a Customer Assistant is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this is the start of a new career with us

About The Role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers, the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of

What You’ll Need To Have

Full training is provided for this role, and we are looking for people who

• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

• Experience providing customer care and delivering great customer service but this is not essential.

Our Benefits

• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/ireland. Exclusions may apply, eligible roles only.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's Next

If your application is successful, you'll be invited to an in-store interview in the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.