Credit Collection Specialist [Work from Home]

PayPal; Dublin; Remote; EUR 80,000 - 100,000; Full time

Job summary

A global payment solutions provider is looking for a Customer Service Representative. This role involves contacting customers through various channels to negotiate payment plans and provide tailored solutions. A commitment to excellent service and compliance with guidelines is essential. The position allows for a flexible work environment with various employee benefits.

Benefits

Flexible work environment

Employee share options

Health insurance

Life insurance

Qualifications

• 1 year of relevant customer service or collections experience.
• Reliable high-speed internet and a secure, private workspace.
• Commitment to FCA guidelines and consumer duty compliance.

Responsibilities

• Handle inbound and outbound calls regarding outstanding balances.
• Negotiate payment plans that align with company policy.
• Provide exceptional customer service with empathy and professionalism.

Skills

Customer service focus

Excellent communication skills

Creativity in delivering solutions

Adaptability to changing processes

Tools

Microsoft Office

Web-based applications

Job description

PayPal has been revolutionizing commerce for more than 25 years, connecting merchants and consumers worldwide. We deliver secure payment solutions and help customers manage and pay their balances through a variety of channels.

Job Description Summary

This role contacts customers via phone, email, chat, and an automated dialer to negotiate payment plans and improve account status. You will provide personalized solutions, educate customers about relief options, and maintain compliance with guidelines.

Essential Responsibilities

• Handle inbound and outbound calls regarding outstanding balances.
• Communicate through phone, email, and chat to support customers and respond to inquiries efficiently.
• Listen to customers’ financial situations and offer appropriate payment solutions.
• Negotiate payment plans that align with company policy, regulatory requirements, and customers’ ability to pay.
• Maintain accurate records of all interactions and payment agreements in the system.
• Provide exceptional customer service with empathy, patience, and professionalism while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Participate in self‑development activities, including training sessions and workshops for collections and customer service.

Expected Qualifications

• 1 year of relevant customer‑service or collections experience.

Additional Responsibilities & Preferred Qualifications

• Use an automated dialer system to reach customers and propose affordable payment solutions.
• Create tailored solutions while following local laws and regulations about collections and debt recovery.
• Maintain a positive attitude and meet quality and customer‑outcome goals.
• Identify vulnerable customers and guide them toward the right payment options.
• Explain affordability testing tailored to each customer’s circumstances.
• Show initiative in taking on additional responsibilities for professional growth.

Location

Work From Home

What You Need to Bring

• Strong customer focus and creativity in delivering practical solutions.
• Excellent verbal and written communication skills with active listening.
• Proficient with Microsoft Office (Outlook, Word, Excel) and web‑based applications.
• Adaptability to changing processes, shifts, weekends, and evenings.
• Reliable high‑speed internet and a secure, private workspace.
• Commitment to FCA guidelines and consumer duty compliance.
• Dependable commitment to understanding and meeting customer needs.

Benefits

Flexible work environment, employee share options, health and life insurance, and more. Learn more at PayPal Benefits.

EEO Statement

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, status with respect to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal also provides reasonable accommodations for qualified individuals with disabilities. If you cannot submit an application because of incompatible assistive technology or a disability, please contact [e-mail].

Additional Information

For more about our culture, visit our community page. To learn how to identify and avoid recruitment fraud, visit payroll fraud prevention.

REQ ID: R0132896