Creative Operations Manager

Ernst & Young Advisory Services Sdn Bhd; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid Working

Pension/Discounted Health Insurance

Free Gym Membership

Job summary

Ernst & Young is seeking an Operations Manager for its in‑house creative team on a 12‑month FTC to cover maternity leave. You’ll oversee end‑to‑end delivery, resource planning and performance across design, motion and production, ensuring projects meet deadlines, budgets and quality expectations.

You will drive workflows, mentor a production coordination team and partner with marketing, product and comms to deliver impactful creative work aligned with business goals.

Qualifications

• 4–6+ years in creative operations, project management, or operations management.
• Proven ability to lead teams and manage multiple departments for productivity.
• Strong organisational, planning and stakeholder management skills.

Responsibilities

• Oversee intake, prioritisation, scheduling and delivery of creative projects.
• Manage resourcing across the team, optimise workloads and identify capacity gaps.
• Lead events and campaigns, ensuring quality, deliverables and stakeholder experience.
• Develop and refine operational workflows, tools and systems for efficiency.
• Bridge between creative and other departments to align on objectives.
• Track KPIs and provide data-driven insights to leadership.
• Recruitment and onboarding of new team members and candidate interviews.
• Support budget planning and liaise with freelancers or vendors as needed.

Skills

Creative operations

Project management

Stakeholder management

Team leadership

Communication

Agile / Hybrid PM

DAM knowledge

Tools

Adobe Workfront

Job description

Contract Type: 12-month FTC (Maternity Leave cover)

Team and Opportunity

EY’s in-house creative team is a dynamic collective of multidisciplinary talent. From concept to execution, we bring together experts in graphic design, motion, photography, videography and broadcasting. Agility and collaboration are at our core, working across disciplines to ensure every project aligns with business goals while pushing creative boundaries. Whether launching campaigns, designing visual identities, or producing engaging content, our team turns vision into reality with precision, passion, and purpose.

We are looking for an outstanding individual to cover the role of Operations Manager within our team’s Leadership function. They support the Function Lead with all matters relating to operations including service delivery, reporting, stakeholder, and team meetings. This role acts as the operational backbone of the creative team—enabling creative resources to focus on what they do best.

They play a critical role in ensuring the smooth and efficient day-to-day functioning of the creative department. They are responsible for streamlining processes, assigning resources, overseeing project timelines, and supporting the delivery of high-quality creative work that aligns with business objectives. They lead the Operations/Production Co‑ordination team to include but not limited to people and performance management, recruitment and onboarding, process improvement and stakeholder management.

They have a sharp business mind and proven success in managing multiple departments for maximum productivity. They are highly skilled, dependable, and able to develop and maintain an environment of trust across the team and senior leadership. The role requires someone who is detail‑orientated, organised, and proven proficiency in project management and planning.

Key Responsibilities

• Oversee the intake, prioritisation, scheduling, and delivery of creative projects. Ensure deadlines, budgets, and quality standards are met.
• Manage and oversee, with the production co‑ordinators assistance, resourcing across the team—matching the right people to the right projects, optimising workloads, and identifying capacity gaps
• Oversee project management of key events and campaigns and in some instance lead complex campaigns ensuring quality, deliverables, and stakeholder experience
• Develop, implement, and refine operational workflows, tools, and systems to improve efficiency and output quality
• Act as a bridge between the creative team and other departments (e.g., marketing, product, comms), facilitating communication and alignment
• Review, analyze and prepare management information reporting as required. Spot trends, predict demand and opportunities
• Track and report on team KPIs, project timelines, resource utilisation, and productivity. Provide data‑driven insights to leadership
• Identify quality control issues and propose solutions
• Point of escalation for stakeholder direction and primary point of escalation between the team and Function Lead when dealing with operations matters
• Support budget planning, track spend, and liaise with external freelancers or vendors as needed
• Drive and lead operational projects within the Creative team
• Recruitment and onboarding of new team members, shortlisted candidates and conducts first round interviews, where appropriate
• Provide considered and well thought out input to Function Lead for the annual creative budget process
• Be a career counsellor and provide individual coaching and performance feedback
• Foster an energetic, creative culture within the team and be an ambassador for Creative
• Adherence to the Creative Team’s management and operational practices and processes

Technical Skills and Abilities

• 4–6+ years in creative operations, project management, or operations management, preferably within an in‑house or agency creative environment
• A natural leader across the team with an ability to delegate and resolve issues as they arise
• Excellent communications and organisational skills
• Strong understanding of creative workflows across design, motion, video, photography and studio production
• Proficient with project management tools and reporting dashboards
• Working knowledge of Adobe Workfront is a plus
• Excellent organizational, problem‑solving, and communication skills
• Ability to juggle multiple projects and priorities in a fast‑paced environment and guide the Operations team similarly
• Flexibility to adapt to changing plans and to think strategically
• A collaborative and growth mindset with the confidence to influence and drive change
• Experience working with brand and marketing teams
• Familiarity with Agile or hybrid project management methodologies
• Knowledge of digital asset management systems (DAMs)

About EY

As a global leader in Assurance, Tax, Transaction and Advisory Services, we’re using the finance products, expertise, and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well‑being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client‑facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.