Construction Customer Service Advisor (Kilkenny Office)

SHARERIDGE LIMITED; Leinster; On-site; EUR 30,000 - 40,000; Full time

Job summary

A growing engineering company in Kilkenny is looking for an experienced Customer Service Advisor to support their construction activities. The role involves communicating with customers via phone and email, preparing reports, and organizing appointments for field staff. The ideal candidate should possess strong customer service skills and have the ability to work independently. This full-time position is an excellent opportunity for career growth in one of Ireland's fastest-growing firms.

Qualifications

• Excellent level of both written and verbal English required.
• Ability to work to tight deadlines with a solutions-focused mindset.

Responsibilities

• Prepare and update project reports and documents.
• Engage with customers by phone and email.
• Organize appointments for field personnel and customers.
• Make decisions related to logistics and resources.
• Monitor and report on internal productivity.
• Prepare customer notifications for distribution.
• Attend meetings with the project team.

Skills

Excellent customer service skills

Highly proficient in IT systems

Excellent communication skills

Attention to detail

Ability to work on own initiative

Job description

A growing engineering company in Kilkenny is looking for an experienced Customer Service Advisor to support their construction activities. The role involves communicating with customers via phone and email, preparing reports, and organizing appointments for field staff. The ideal candidate should possess strong customer service skills and have the ability to work independently. This full-time position is an excellent opportunity for career growth in one of Ireland's fastest-growing firms.