Conference & Banqueting Assistant

Shearwater Hotel & Spa; Connacht; On-site; EUR 25,000 - 30,000; Full time

Job summary

A dynamic hotel and spa is looking for an enthusiastic Conference and Banqueting Assistant to join their team in Connacht, Ireland. The role involves maintaining high standards in food and beverage areas, ensuring guest satisfaction, and working closely with management. Previous hospitality experience is essential, along with a friendly personality. The position offers various benefits including on-site parking and discounted rates at associated facilities.

Benefits

Free on-site parking

Complimentary team member meals

Discounted rates at associated hotels

Discounted rates at leisure facilities

Discounted rates at restaurants

Qualifications

• The ideal candidate will have previous experience in hospitality.
• Ability to work on own initiative, as well as being capable of working as part of a team.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.

Responsibilities

• Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage.
• Ensure all customer and guest expectations are exceeded.
• Engage in teamwork and demonstrate initiative.

Skills

Previous experience in hospitality

Ability to work on own initiative

Warm and friendly personality

Tools

Hot-soft 8

Job description

About Us

The Shearwater Hotel and Spa is looking for an enthusiastic and energetic Conference and Banqueting Assistant to join our dynamic and friendly team.

Benefits

• Free on-site parking
• Complimentary team member meals
• Discounted rates at Comer Group Ireland managed hotels
• Discounted rates at Comer Group Ireland managed Spa and Leisure Facilities
• Discounted rates at Comer Group Ireland restaurants

Responsibilities

• Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage
• Ensure all customer and guest expectations are exceeded
• Carrying out day to day duties such as cleaning, organising and maintaining all food and beverage areas, ensuring the property is presentable at all times
• Engage in teamwork
• Demonstrate initiative and work towards continuous improvement
• Demonstrate a complete knowledge of menu items
• Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests
• Ensure guest complaints are consistently resolved in a prompt and efficient manner and brought to the attention of the manager on duty
• Work to maximise guest service and increase positive feedback
• Work with management to ensure the food and beverage areas are well maintained
• Ensure compliance with all established standards, policies and procedures across all operations relevant to the role
• Ensure all transactions are completed through the POS systems correctly
• Practice effective stock control in accordance with set guidelines - date rotation of stock
• Ensure all operational checklists for the bar are completed on an hourly, daily or weekly basis as set out by management
• Ensure any customer query is dealt with and forwarded to all relevant parties where required
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times
• Carrying out duties as assigned by the Operations Manager or other members of the management team

Required Education, Skills and Qualifications

• The ideal candidate will have previous experience in hospitality
• Ability to work on own initiative, as well as being capable of working as part of a team
• A warm, friendly and approachable personality when dealing with fellow staff and guests
• Knowledge of Hot-soft 8 an advantage

Due to a large volume of applications for this role, only successful candidates will be contacted.