Compliance & Audit Analyst (Senior Business Analyst)

UnitedHealth Group; Dublin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

Optum, part of UnitedHealth Group, seeks a Compliance & Audit Analyst in Ireland to coordinate information requests, audits, and governance across multiple functions. The role supports AI-enabled and automated solutions to enhance workflows and content management.

Hybrid work is offered, with potential split between Dublin and/or Letterkenny offices and home-based telecommuting. A strong background in healthcare compliance and stakeholder engagement is required to drive timely, accurate

Qualifikationen

• Bachelor's degree in Business, Healthcare Compliance, Information Technology, or related field, or equivalent professional experience.
• Proven experience in healthcare compliance, risk, audit, or business operations environments.
• Ability to influence a broad range of stakeholders including internal partners, leadership, and external clients.
• Ability to manage multiple priorities, deadlines, and competing requests in fast-paced settings.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.

Aufgaben

• Serve as the primary contact for customer and client information requests related to compliance, security controls, audits, and governance.
• Manage team mailbox requests and ensure timely acknowledgment and resolution.
• Complete client questionnaires and due diligence requests using available aids and repositories.
• Collaborate with Compliance, Regulatory Affairs, Legal, Privacy, and IT Security teams to gather and communicate information.
• Facilitate meetings with internal stakeholders and client teams to clarify requirements and drive information gathering.
• Conduct semi-annual Client System Access Audits across affected business areas.
• Support implementation and optimization of PM, content management, AI, and automation solutions to improve efficiency.
• Develop and update SOPs, job aids, process documentation, and training materials.
• Coordinate periodic content reviews with SMEs to ensure accuracy and compliance.

Kenntnisse

Stakeholder engagement

Analytical thinking

Written and verbal communication

Time management

Ausbildung

Bachelor's degree (Business/Healthcare Compliance/IT)

Tools

Content management systems

Knowledge repositories

Jobbeschreibung

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Compliance & Audit Analyst serves as a key resource supporting Optum Insight's compliance, audit, and client assurance activities. This role is responsible for coordinating customer requests for information, managing audit-related processes, and partnering across multiple business functions to ensure timely and accurate responses to compliance, security, and operational inquiries.

In addition, the role will support the implementation of AI-enabled and automated solutions to improve team processes, content management, and operational efficiency.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Serve as the primary point of contact for customer and client information requests related to compliance, security controls, business controls, audits, and governance activities
• Manage and triage requests received through the team mailbox, ensuring timely acknowledgment and resolution in accordance with established service levels
• Complete client questionnaires and due diligence requests utilizing existing job aids, FAQs, content repositories, and internal resources
• Collaborate with matrix partners across Compliance, Regulatory Affairs, Legal, Privacy, Enterprise Information Security, Exam Management, and other functional teams to gather, validate, and communicate required information
• Facilitate meetings with internal stakeholders and client-facing teams to clarify requirements, drive information gathering, and ensure successful completion of requests
• Conduct semi-annual Client System Access Audits across business areas where employees maintain access to client systems
• Support the implementation and optimization of project management, content management, AI, and automation solutions to enhance team efficiency and effectiveness
• Develop, maintain, and update standard operating procedures (SOPs), job aids, process documentation, and training materials
• Coordinate and execute periodic content reviews with subject matter experts to ensure information remains accurate, current, and compliant
• Identify opportunities for process improvement and help implement scalable solutions to support operational excellence

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Business, Healthcare Compliance, Information Technology, or a related field, or equivalent professional experience
• Proven solid experience within healthcare, compliance, risk, audit, or business operations environments
• Proven experience working with and influencing a broad range of stakeholders, including internal business partners, leadership teams, and external clients
• Proven ability to manage multiple priorities, deadlines, and competing requests within fast-paced environments
• Demonstrated solid analytical, organizational, and problem-solving skills
• Demonstrated solid written, verbal, and interpersonal communication skills

Preferred Qualifications:

• Proven ability to work independently with minimal direction while navigating complex and less structured business challenges
• Demonstrated project management experience
• Proven experience conducting compliance, operational, financial, or regulatory audits
• Demonstrated knowledge of governance, risk, compliance, privacy, or information security frameworks
• Proven experience working with content management systems and knowledge repositories
• Demonstrated exposure to artificial intelligence, workflow automation, and process optimization initiatives
• Demonstrated attention to detail and commitment to quality and accuracy

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace.

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