Community Operations Analyst - Swahili Speaker

Cpl Solutions Ltd; Dublin; On-site; EUR 34,000; Full time

Job summary

A recruitment solution firm in Dublin seeks a Community Operations Analyst fluent in Swahili and English. Responsibilities include assisting the community, troubleshooting platform issues, and suggesting workflow improvements. The role offers a salary of €34,000 and various benefits, including health care and extensive training opportunities.

Benefits

Health Care

Extensive Training & Development

Employee Assistance Programme

Wellness Programme

Tax Saver Scheme

Bike to Work Scheme

Qualifications

• Fluent in Swahili and English with cultural understanding.
• High adaptability and positive approach to challenges.
• Effective time management and prioritization skills.

Responsibilities

• Assist client’s community and help resolve inquiries.
• Investigate and resolve issues reported on the client’s platform.
• Identify inefficiencies in workflows and suggest solutions.

Skills

Fluent in Swahili

Fluent in English

Problem solving

Time management

Teamwork

Education

Degree or 1+ years professional experience

Job description

Community Operations Analyst - Swahili Speaker

Cpl Solutions Ltd

Ref: #JOB-2420451

Nova atria North, Blackthorn Road, Dublin 18, D18 F5X2

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.

Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily.

• Assist client’s community and help resolve inquiries
• Investigate and resolve issues reported on client’s platform
• Spot and scope scalable solutions to improve support of community of users
• Enforce client’s Terms of Use by monitoring reports of abuse
• Identify inefficiencies in workflows and suggest solutions
• Escalate issues outside company policy to global team

Essential Competencies: Strong personal resilience with the ability to operate in a pressured and fast paced environment. High adaptability and positive approach to challenges. Ability to make decisions and to solve problems, effective time management and prioritization skills, working as part of a team and consistently achieving KPIs.

Candidate Experience: Fluent in Swahili (market language) and English, alongside cultural understanding of the market. Flexible in working in a fast paced environment with different projects to work on. Degree/1+ years professional experience preferred.

Salary: €34,000 per annum (inclusive of shift allowance)

Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18

Hours: 37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.

Shifts: Evening shift - 6:00 pm – 2:30 am

Contract Type: Permanent

Benefits: Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.

• Sector: Administrative and support service activities

Career Level

• Experienced [Non-Managerial]