Community Operations Analyst - Mexican Spanish

Cpl Solutions Ltd; Dublin; On-site; EUR 34,000; Full time

Job summary

A leading staffing and recruitment agency in Dublin seeks a Community Operations Analyst fluent in Mexican Spanish and English. The successful candidate will assist clients, resolve inquiries, and enforce Terms of Use. With a focus on problem-solving and adaptability, this role offers a salary of €34,000 per annum and includes various benefits such as health care and a wellness program. Work hours span 37.5 hours per week, including evenings and some weekends.

Benefits

Health Care

Extensive Training & Development

Employee Assistance Programme

Wellness Programme

Tax Saver Scheme

Bike to Work Scheme

Qualifications

• Ability to make decisions and solve problems effectively.
• High adaptability and positive approach to challenges.
• Experience in handling inquiries and community support.

Responsibilities

• Assist client’s community and help resolve inquiries.
• Investigate and resolve issues reported on client’s platform.
• Monitor reports of abuse and enforce client’s Terms of Use.

Skills

Fluent in Mexican Spanish

Fluent in English

Strong personal resilience

Time management

Problem-solving

Education

Degree or 1+ years professional experience

Job description

Community Operations Analyst - Mexican Spanish

Cpl Solutions Ltd

Ref: #JOB-2420452

Nova atria North, Blackthorn Road, Dublin 18, D18 F5X2

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily. Main Duties: Assist client’s community and help resolve inquiries; investigate and resolve issues reported on client’s platform; spot and scope scalable solutions to improve support of community of users; enforce client’s Terms of Use by monitoring reports of abuse; identify inefficiencies in workflows and suggest solutions; Escalate issues outside company policy to global team. Essential Competencies: Strong personal resilience with the ability to operate in a pressured and fast paced environment. High adaptability and positive approach to challenges. Ability to make decisions and to solve problems, effective Time management and Prioritization skills, working as part of a team and consistently achieving KPIs. Candidate Experience: Fluent in Mexican Spanish (market language) and English, alongside cultural understanding of the market. Flexible in working in a fast paced environment with different projects to work on. Degree/1+ years professional experience preferred.

Salary: €34,000 per annum (inclusive of shift allowance)
Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18
Hours: 37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.
Shifts: Evening shift – 6:00 pm – 2:30 am
Contract Type: Permanent
Benefits: Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24‑hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.

• Sector: administrative and support service activities

Career Level

• Experienced [Non-Managerial]