Community Operations Analyst - Hindi Speaker

Cpl Solutions Ltd; Dublin; On-site; EUR 28,000 - 34,000; Full time

Job summary

A leading solutions provider in Dublin is seeking a Community Operations Analyst fluent in Hindi and English. The candidate will assist clients by resolving inquiries and improving community support. Essential skills include adaptability, problem-solving, and effective teamwork knowledge. This permanent position offers an annual salary of €34,000 and various benefits including health care and extensive training.

Benefits

Health Care & Extensive Training & Development

Free access to Covalen Group Scheme website

24-hour Employee Assistance Programme (EAP)

Wellness Programme

Tax Saver Scheme

Bike to Work Scheme

Responsibilities

• Assist client’s community and help resolve inquiries.
• Investigate and resolve issues reported on client’s platform.
• Spot and scope scalable solutions for community support.
• Enforce client’s Terms of Use by monitoring reports of abuse.
• Identify inefficiencies in workflows and suggest solutions.
• Escalate issues outside company policy to global team.

Skills

Strong personal resilience

High adaptability

Decision making

Problem-solving

Effective time management

Teamwork

Fluent in Hindi

Fluent in English

Education

Degree or 1+ years of professional experience

Job description

Community Operations Analyst - Hindi Speaker

Cpl Solutions Ltd

Ref: #JOB-2420449

Nova atria North, Blackthorn Road, Dublin 18, D18 F5X2

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Main Duties:

• Assist client’s community and help resolve inquiries.
• Investigate and resolve issues reported on client’s platform.
• Spot and scope scalable solutions to improve support of community of users.
• Enforce client’s Terms of Use by monitoring reports of abuse.
• Identify inefficiencies in workflows and suggest solutions.
• Escalate issues outside company policy to global team.

Essential Competencies:

• Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
• High adaptability and positive approach to challenges.
• Ability to make decisions and solve problems.
• Effective time management and prioritization skills.
• Working as part of a team and consistently achieving KPIs.

Candidate Experience:

• Fluent in Hindi (market language) and English, alongside cultural understanding of the market.
• Flexible in working in a fast-paced environment with different projects to work on.
• Degree or 1+ years of professional experience preferred.

Salary: €34,000 per annum (inclusive of shift allowance)

Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18

Hours: 37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.

Shifts: Evening shift - 6:00 pm – 2:30 am

Contract Type: Permanent

Benefits:

• Health Care & Extensive Training & Development.
• Free access to Covalen Group Scheme website.
• 24-hour Employee Assistance Programme (EAP).
• Wellness Programme.
• Tax Saver Scheme.
• Bike to Work Scheme.

Sector:

• Administrative and support service activities

Career Level

• Experienced [Non-Managerial]