Community Operations Analyst - Danish Speaker

Cpl; Dublin; On-site; EUR 31,000 - 36,000; Full time

Job summary

A leading healthcare recruitment firm is hiring a Community Operations Analyst for the Danish speaking market in Dublin. You will investigate and resolve user issues, monitor terms of use, and analyze data to enhance user experience. This role requires fluency in Danish and advanced English. Full-time, permanent with a salary of €31,063 plus additional benefits.

Benefits

Private healthcare

Pension contribution

25 days of annual leave

Extensive training

Tax Saver and Bike-to-Work Scheme

Qualifications

• Fluent near-native level of market language in oral and written communication.
• Advanced level of English (C1).

Responsibilities

• Investigating and resolving issues reported via the ticketing system.
• Enforcing clients' Terms of Use by monitoring reports of abuse.
• Using market-specific knowledge to improve community support.
• Gathering and analysing data to improve user experience.
• Recognizing trends and escalating issues to the global team.

Skills

Strong personal resilience

Strong interpersonal skills

High adaptability

Effective time management

Ability to hit KPIs

Job description

We are currently hiring for the Danish speaking market for Community Operations Analyst!

Main responsibilities

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remain knowledgeable about client’s products and community standards
• Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

Language Skills

• Fluent near-native level (C1-C2) of market language in oral and written communication,with in depth understanding of culture and social trends in the region
• Advanced level of English (C1)

*If you are not sure about your level of language, we can offer you an assessment.

Contract

Full-time, permanent with Covalen

Compensation

• €31,063 per year as base salary
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
• *For the Evening shift: €12 per day (before tax) as travel allowance
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours

Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location

Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT

• Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
• Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to apply?

• Chance to work within multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• Private healthcare and pension contribution
• No previous experience required – full training is provided!

For more information, please contact Torben Jensen at [e-mail]