Commercial Account Handler | Farm

Brown & Brown UK; Mallow; On-site; EUR 30,000 - 45,000; Full time

Job summary

An insurance brokerage in Mallow is looking for a proactive Account Handler for their Farm First team. This role involves servicing existing clients, delivering exceptional customer service, and identifying new business opportunities. Ideal candidates will have an APA or CIP qualification and experience in a broking team. Competitive salary and continuous professional development opportunities are offered.

Benefits

Supportive team culture

Professional development opportunities

Competitive salary and benefits package

Qualifications

• Experience working within a broking (personal or commercial) team.
• Strong interpersonal and communication skills with a customer-first mindset.
• Willingness to take initiative and help drive a positive team culture.

Responsibilities

• Provide day to day support to existing clients on insurance needs.
• Deliver exceptional service to customers.
• Identify new business opportunities and issue quotations to the client.

Skills

Attention to detail

Interpersonal skills

Customer service

Team collaboration

Education

APA or CIP qualification (or working towards)

Tools

Relay

Job description

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers.

Account Handler, Farm/ Agri

Location: Mallow

Job Type: Permanent, Full Time

We are seeking a proactive and detail‑oriented Account Handler to join our Farm First team. In this role, you will be joining a farm team of 15 teammates dealing with a broad range of insurance products from personal lines, farm, and commercial lines. We deal with over 2,700 farm policies representing 10% of the farm broker market. We deal with 4 insurers in Farm (Aviva, Zurich, iSure and Axa).

As a niche team running at the intersection of personal and commercial insurance, the Farm team offers a unique environment to deepen your insurance expertise making it an ideal stepping stone for those aspiring to move into a future career in commercial insurance.

Key Responsibilities

• Provide day to day support and servicing to existing clients on their insurance needs, e.g., issuing renewals and renewal comparisons.
• Deliver exceptional service to customers with professionalism, empathy, and efficiency.
• Understand customer needs thoroughly through active listening and informed discussions.
• Handle ad hoc customer requests as they arise including mid‑term adjustments, claims reporting and management.
• Identify new business opportunities and follow up by issuing quotations to the client.
• Carry out robust due diligence on customer risks and identify suitable market options and cover solutions.
• Maintain correct and clear documentation and file notes in line with system protocols (e.g. Applied Relay).
• Contribute positively to a team‑focused, professional, and solution‑oriented environment.

What We’re Looking For

• APA or CIP qualification (or working towards)
• Experience working within a broking (personal or commercial) team with an understanding of insurance products and processes
• Strong interpersonal and communication skills with a customer‑first mindset
• A prominent level of attention to detail and an investigative mindset
• A collaborative team player who supports teammates and team leaders alike
• Excellent time management, with commitment to reliability and productivity
• Willingness to take initiative and help drive a positive team culture
• Understanding of and compliance with fitness and probity standards and the Minimum Competency Code
• Experience using Relay is helpful but not essential.

What We Offer

• A supportive and collaborative team culture
• Continuous professional development opportunities
• Opportunity to make a real impact within a growing and dynamic business
• Competitive salary and benefits package.

Ready to join us?

If you are passionate about service excellence, confident in your technical ability, and thrive in a collaborative environment, we would love to hear from you.

Apply Now

Submit your CV and cover letter to [e-mail]. If you have any other queries on this role or would like an informal discussion, please contact Ella O’Brien on [phone] or via email at [e-mail].

About Brown & Brown Ireland (formerly O’Leary Insurances)

Brown & Brown Ireland provide a comprehensive insurance broking service to customers, both in Ireland and abroad. We think of ourselves as a team, so we have teammates – not employees. Our aim is to attract people who are competitive, driven, and disciplined. Our unique company culture rewards initiative‑takers and those committed daily to doing what is best for our customers. We are committed to fostering an inclusive culture, which comprises people from all backgrounds, bringing their unique experiences and perspectives into work each day. We currently employ more than 200 teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc, a publicly traded company quoted on the New York Stock Exchange (NYSE: BRO).

Equal Opportunity Employer

Brown & Brown Ireland is an inclusive employer and welcomes applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our utmost to accommodate you.

Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown is regulated by the Central Bank of Ireland.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.