Clerical Officer/MSO Credit Union Co Wicklow

KILLIAN CONSULTING; Roundwood; On-site; EUR 28,000 - 33,000; Part time

Job summary

A financial services company located in Roundwood, Co Wicklow, is seeking a part-time Clerical Officer. The ideal candidate will have at least 2 years of experience in the financial services sector and excellent customer service skills. Responsibilities include processing transactions, assisting with loan applications, and managing member inquiries. This role requires flexibility in hours and a passion for continuous improvement.

Qualifications

• Minimum 2 years’ experience in the financial services industry.
• Experience in personal lending at a junior level is preferred.
• Flexibility in hours and location for the role is essential.

Responsibilities

• Act as teller/cashier, balancing till and float daily.
• Process transactions on member accounts efficiently.
• Assist members with setting up EFT, Direct Debits, and Standing Orders.
• Handle over-the-counter and telephone inquiries professionally.
• Maintain accurate and up-to-date member information.

Skills

Customer service

Attention to detail

Interpersonal skills

Flexibility

Administration

Education

Level 7 qualification (Diploma or Ordinary Bachelor Degree)

Job description

Clerical Officer/MSO Credit Union Co Wicklow

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Pay: €28,000.00-€33,000.00 per year

We are hiring for a P/T MSO for a Credit Union in Roundwood in Co Wicklow.

Duties and Responsibilities

• Act as teller/cashier including balancing own till and float daily
• Process Transactions on members accounts
• Post information as appropriate to member accounts
• Set up membership and all sub accounts on the system of record
• Assist members with setting up EFT, Direct Debit and Standing Order payments
• Take loan applications in an efficient manner to ensure loans officers have all relevant information enabling them to make an informed decision
• Assist members complete relevant loan documents making them aware of the conditions of the agreement and of their consumer rights
• Pay out loans to members ensuring all pre-conditions have been fulfilled
• Deal with over-the-counter/telephone enquiries courteously and efficiently
• Direct members to other credit union personnel as appropriate
• Issue documentation and items of general information to members and non-members as directed/required
• Take reasonable steps to ensure that where possible any problems are solved on the day on which the problem arises
• Ensure you have a full awareness and understanding of all products offered by the Credit Union to the extent that you could identify when they might suit a member’s requirements, be confident to promote them with members and be able to answer any questions surrounding the product
• Prioritise tasks according to urgency
• Deal with all filing/scanning of correspondence, member documentation etc
• Ensure all documentation is signed where required
• Ensure member information is accurate and kept up-to-date
• Manage communication in an accurate and efficient manner as required
• Open and distribute post

Skills and experience required

• Ideally have minimum 2 years’ experience in the financial services industry
• Ideally have personal lending experience at a junior level
• A passion for customer service and continuous improvement
• Be willing to obtain any required / relevant qualifications to support the role
• Excellent communication and interpersonal skills
• Excellent attention to detail
• Flexibility will be required in relation to hours and place of work to meet the needs of the role. Monday, Friday and Saturday required as a minimum

Sector

• financial and insurance activities

Career Level

• Experienced [Non-Managerial]

Candidate Requirements

• Minimum Experienced Required (Years): 2
• Minimum Qualification: Level 7 (incl Diploma & Ordinary Bachelor Degree)

Desirable

• Ability Skills: Administration, Customer Service, Financial, Interpersonal Skills
• Competency Skills: Decision Making, Flexibility, Initiative, Negotiation
• Specialising In: member services