Care Support Worker Family Hub Closing Date 01.12.25

Uniting Holding; Dublin; On-site; EUR 26,000 - 30,000; Full time

Job summary

A community support organization in Dublin is seeking a Care Support Worker to provide essential services in residential settings for those experiencing homelessness. The ideal candidate will have a Level 5 qualification in related fields, strong interpersonal skills, and a commitment to client-focused care. This role requires ability to handle challenging environments while delivering high-quality support. Salary ranges from €26,097 to €29,882 depending on experience.

Benefits

Competitive salaries

Generous annual leave

Training and Development Programmes

Employee Assistance Programme

Digital Doctor Service

Competitive pension plan

Bike to Work Scheme

Qualifications

• Minimum Level 5 Qualification awarded by the National Qualifications Framework (NQF) QQI in a Social Care area, Addiction, Youth Work and/or Healthcare.
• Clear understanding of Child Protection.
• Strong interpersonal, teamwork and communication skills.

Responsibilities

• Provide a high-quality service and welcome to all residents.
• Support Social Care Workers in all duties.
• Follow reporting policy & procedures regarding Child Protection.

Skills

Interpersonal skills

Communication skills

Client focus

Teamwork

Ability to work under pressure

Education

Level 5 Qualification in Social Care, Addiction, Youth Work or Healthcare

Tools

IT literacy

Job description

Position Title: Care Support Worker

The Employer:

Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.

Location: Drumcondra

Work Schedule: 38.5Hours

Contract: Permanent

Salary: €26097 - €29,882 Depending on Experience

Reporting to: Manager / Deputy Manager

The Role:

To provide a critical service in 24 hour short term residential services to adult men, women, couples and families experiencing homelessness. Those living with us are placed with the aim of our services assisting them to secure a long term home whilst ensuring all supports and personal attributes required to sustain their home are put in place. We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management in line with the DRHE Pathways Model.

Our services are challenging environments as we seek to achieve an inclusive approach working with people with complex issues.

This role is completely client focused consistently seeking the best outcome for those we work for.

General Responsibilities:

• Provide a high quality service and welcome to all residents of the service, and engage with residents.

• Provide support to Social Care Workers in all duties to facilitate the smooth operation of a busy residential facility

• Follow reporting policy & procedures regarding Child Protection concerns

• Support colleagues in all duties including resolving conflict, responding to health issues, premise management, taking referrals and daily operational duties

• To work effectively as part of a team and being open to reasonable requests from Deputy Project Leader or Project Leader/Team leader in order to ensure effective working relationships;

• To work in line with Crosscare’s policies and code of conduct, and the standard operational procedures of the service.

• To ensure all records are maintained accurately;

• Carry out any out of hours admissions following the admissions policy or provide information / access other options for the client. i.e. Pass system;

Fire/Health & Safety

• Assist and/or carry out Fire checks as per Fire policy and procedure of residents & building;

• To observe all Health and Safety policies of the project.

House Keeping

• Ensure that common areas both internal and external are kept clean and tidy, promoting a high quality and clean environment for and with residents;

Maintenance

• Maintenance – address minor maintenance issues as they arise, or report larger maintenance issues to project staff

Supervision/Training

• Participate in regular supervision

• Identify and attend relevant training

Essential Requirements:

• Minimum Level 5 Qualification awarded by the National Qualifications Framework (NQF) QQI in a Social Care area, Addiction, Youth Work and/or Healthcare

OR

• Internal candidates on the Current Relief Support Worker panel without a Level 5 or a relevant level 5 but with over 1 year’s experience.

• Clear understanding of Child Protection

• IT Literate and good literacy and numeracy skills

• Strong interpersonal, teamwork and communication skills

• Clearly demonstrated client focus

• Ability to work under pressure

• Experience or willingness in working evening/night and/or shift work

• An ability to carry out minor maintenance repairs

Please note applicants must clearly demonstrate the above essential criteria in their application prior to being considered for shortlisting

Other:

Work experience and employment in homeless services, addiction services residential services, community and/or the youth work sector.

Benefits:

• Competitive salaries

• Generous annual leave

• Additional leave for long service

• Training and Development Programmes

• Employee Assistance Programme

• Digital Doctor Service

• Competitive pension plan

• Bike to Work Scheme

In Crosscare, we approach our work with an attitude of service, showinglove, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Detailed information on all aspects of our work is available at www.crosscare.ie

Application Process

To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.

Closing date for applications is December 1st 2025

Garda Vetting will apply to this role

Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you

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