Business Engagement Manager

HedgeServ Corporation; Cork; Hybrid; EUR 48,000 - 90,000; Full time

Benefits offered by this job

Full private medical insurance

Pension scheme with employer contrib.

Bonus scheme

Remote/hybrid working opportunities

Tuition support for professional exams

Job summary

HedgeServ Corporation in Cork is seeking an experienced testing leader to join the Business Engagement team. You will oversee UAT, Client-Specific QA and build testing strategies across NAV and Middle Office applications, ensuring alignment with client requirements and quality standards.

This role emphasizes automation, process improvement, and cross‑functional collaboration with Product Development and Client Services across global teams in New York, Sofia, Cork and Dublin.

Qualifications

• 5+ years in NAV or Middle Office roles.
• Experience leading testing/QA activities across multiple teams.
• Familiarity with automation and testing frameworks preferred.

Responsibilities

• Lead and perform User Acceptance Testing (UAT) and Client-Specific QA.
• Define testing strategies and validation processes for NAV and Middle Office workflows.
• Coordinate release validation activities and manage defects with product owners.
• Promote automation and continuous improvement in testing practices.
• Collaborate with Product Development and Client Services to support client deliverables.

Skills

NAV knowledge

Middle Office

Testing & QA

UAT leadership

Automation awareness

English communication

Education

Degree in Accounting, Finance, Business, or Computer Science

Tools

Testing frameworks

Automation tools

Job description

At HedgeServ, we’re redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers - across private equity, private credit, endowments, hedge funds and more - to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We're a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values - Relationships, Support, Innovation, and Expertise - create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We've been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We've earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing, deployment, and validation of our business-critical applications. This manager-level position plays a key role in ensuring the successful delivery of high-quality solutions through strategic testing oversight and close partnership with development and business stakeholders.

The successful candidate will help shape, enhance and establish testing frameworks, processes, and controls, ensuring applications meet defined business requirements, company quality standards, and operational expectations.

Key responsibilities include leading and performing User Acceptance Testing (UAT), Client-Specific Quality Assurance (QA), and driving initiatives that improve efficiency and effectiveness across NAV and Middle Office operations. Previous experience in the software development lifecycle is not required; however, an interest in testing methodologies, automation, and continuous process improvement is essential.

Key Accountabilities of the Role

Note: Responsibilities may evolve based on client structure and business needs.

• Provide business oversight and validation of product enhancements, leveraging NAV and Middle Office expertise to evaluate expected and unexpected outcomes against the requirements and expectations of internal users and clients.
• Champion application quality and testing standards across global teams, partnering with stakeholders in New York, Sofia, Cork, and Dublin.
• Collaborate with Product Development and Client Services teams to define testing strategies and ensure they effectively support key client deliverables as well as customised solutions.
• Establish and maintain acceptance criteria, testing frameworks, and validation processes for both standard and client-specific workflows.
• Perform release validation activities, ensuring defects and risks are appropriately identified, prioritized, and managed, while coordinating findings with the relevant product owners.
• Promote the adoption of automation and continuous improvement practices to increase testing efficiency and coverage.
• Facilitate business sign-off for releases and contribute to the rollout, adoption, and deprecation planning of new technologies, workflows, and processes.
• Lead the definition, execution, and review of test scenarios for new functionality in collaboration with Product and Business teams.
• Serve as a trusted SME and escalation point for business process, operational, and testing-related matters.
• Identify and drive opportunities to improve operational effectiveness, data quality, and client service delivery.

Pre-requisite knowledge, skills and experience Required Experience & Skills:

• 5+ years of experience in a NAV or Middle Office role.
• Degree in Accounting, Finance, Business, or Computer Science.
• Strong systems, product and process knowledge
• Strong analytical and problem-solving skills.
• Reliable, Dependable, Approachable & Committed
• Excellent verbal and written communication in English.
• Comfortable working independently and in a team environment.
• High attention to detail and a proactive approach to issue resolution.
• Strong interpersonal skills and a collaborative mindset.
• Demonstrated leadership and ownership of tasks.
• Ability to manage multiple projects simultaneously.

Desirable:

• IT literacy with a familiarity of automation tools or testing frameworks.
• Experience working in a cross-functional, global environment.

Why Join the Business Engagement team?

HedgeServ's Business Engagement team value innovation, collaboration, and continuous improvement. You'll be part of a team that’s involved in shaping the future of HedgeServ's technology, with opportunities to grow, lead, and make a real impact.

We're proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• Full private medical insurance
• Permanent health insurance/income protection as well as Life insurance
• Defined contribution pension scheme with competitive employer contributions
• Employee Assistance Programme available to you and your immediate family
• Competitive annual holiday entitlement
• Annual professional membership fee reimbursement
• Club/gym subsidy
• Discretionary annual bonus scheme
• Employee Referral Program
• Remote/hybrid working opportunities, or from the office
• Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
• Sports and Social Club