Broker Credit Control Support

FBD Holdings PLC; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

FBD Holdings PLC in Dublin 12 offers a hybrid role in the Broker Credit Control team. You will support the Credit Control Team Lead in daily receipting of broker payments and other accounts receivable tasks.

You will develop relationships with broker panels, respond to inquiries promptly, manage broker bank accounts, issue statements, and prepare monthly performance reports. The role requires Leaving Certificate or equivalent, 1–3 years in a busy office or accounts receivable, and strong

Qualifications

• Leaving Certificate or equivalent; third level qualification preferred.
• Experience in accounts receivable is preferred.
• Strong organisational and communication skills.

Responsibilities

• Develop and manage relationships with Broker Panel and internal staff.
• Respond to broker inquiries promptly via phone or email.
• Manage broker bank account: receipting, allocating payments, reconciling.
• Issue broker statements, cancellation notices, and pursue overdue items.
• Provide monthly reports to Head of Broker Business and Financial Control.
• Raise invoices and manage payments on the invoicing system for Broker/Underwriting functions.

Skills

Relationship building

Communication

Organisational skills

Analytical thinking

Problem solving

MS Office

Education

Leaving Certificate

Tools

Microsoft Excel

Invoice system

Job description

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The Broker Credit Control team is responsible for delivering a quality service to our broker partners while fostering close working relationships with supporting business units, in addition to delivering profitable business results in line with broker channel targets.

The successful candidate will provide support to the Credit Control Team Lead in the daily receipting of broker payments and other accounts receivable tasks.

Job Responsibilities

• Develop and manage excellent relationships with Broker Panel, Broker Channel, internal staff, particularly colleagues in Broker Channel, Direct, Underwriting, Direct Debit Unit and Finance
• Respond to all telephone and or e-mail enquiries from Brokers promptly and effectively. Engaging with both the Broker, BDM’s and underwriters to minimise queries and resolve any efficiently and promptly.
• Daily management of the Broker bank account, to include receipting, allocating payments and reconciling accounts.
• Responsibility and management of issuing Broker statement, Cancellation Notices and pursuing all overdue items both monthly and ad hoc.
• Provide monthly reports to Head of Broker Business and Financial Control.
• Submission and management of raising invoices, producing purchase orders and requesting payments on an invoice accounting system for both Broker and Underwriting functions.

Job Responsibilities

• Ensure any issues arising are dealt with in accordance with FBD standards and that where appropriate issues are escalated in a timely fashion.
• Develop and maintain good relationships with FBD internal departments in order to deliver a high standard of Broker service and support.
• Provide regular input into management business performance and service reports
• Any other duties/responsibilities as may be reasonably assigned by the Credit Control Team Lead or Head of Broker Business in line with business unit or company requirements.

Education

• Leaving Certificate or equivalent and/or a relevant third level qualification

Experiences

• Previous experience in an accounts receivable or financial services role preferred but not essential
• Previous experience in a broker facing or general insurance industry role preferred but not essential
• 1-3 years previous experience in a busy office environment is essential
• A proactive and energetic approach with the ability to work on own initiative, and as part of a team, in order to achieve department deadlines
• Strong organisational and administrative skills with a disciplined approach to tasks/duties
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders
• Proficiency in all Microsoft Office packages

MCC

• Problem Solving
• Customer Focus
• Cultivating Relationships
• Leading Self
• Management of Information and Data Analysis

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This role will be based in our Head Office - Dublin 12. We currently operate a hybrid model of 2 days in the office and 3 days working from home.

This role sits within the pay grade A within FBD's Underwriting Department.

FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.

We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.