Breakdown Assistance Customer Service Agent

Teamworx Ltd; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A customer service provider in Dublin is seeking a Breakdown Assistance Customer Service Agent. This role involves providing professional support to customers over the phone, solving problems, and delivering a great service. Candidates should have 2+ years of experience in a customer-facing role and strong communication skills. The position offers full training, a hybrid work model, and opportunities for career progression.

Benefits

Full training and coaching

Opportunities for career progression

Competitive base pay and company benefits

Qualifications

• Minimum 2 years in a customer-facing environment, such as retail or hospitality.
• Ability to stay calm and clear-thinking under pressure.
• Comfortable using computers and learning new systems.

Responsibilities

• Provide friendly, professional support over the phone.
• Gather key details and pass accurate information to operations.
• Work closely with the team to deliver great customer experiences.

Skills

Customer support

Problem-solving

Communication

Empathy

Teamwork

Job description

Breakdown Assistance Customer Service Agent

Full time | Teamworx | Ireland

Posted On 30/10/2025

Job Information

Automotive

Negotiable DOE

City Dublin 2

State/Province Dublin

D02

Job Description

Breakdown Assistance Customer Service Agent

About the Role

Are you used to helping customers, staying calm under pressure, and solving problems quickly?

If you’ve worked in retail, hospitality, or any fast-paced customer-facing environment, this could be the perfect next step for you.

As a Customer Service & Sales Support Agent, you’ll be the first point of contact for customers who need assistance. You’ll listen, show empathy, and gather the right details to make sure their issue is handled quickly and smoothly.

This is an excellent opportunity to build an office-based career while using the people skills you already have.

What’s On Offer

Full training and coaching to help you succeed in the role.

Opportunities to progress and build a career in customer service or sales.

A hybrid work model (after training) and supportive team culture.

Competitive base pay, shift premiums, and company benefits.

Full job spec and details will be provided before interview.

What You’ll Be Doing

Speaking with customers over the phone and providing friendly, professional support.

Gathering key details and passing accurate information to the operations team.

Remaining calm and clear-thinking when customers are stressed or upset.

Using your natural communication skills to build trust and solve problems quickly.

Working closely with your team to deliver great customer experiences every time.

Who We’re Looking For

You don’t need call centre experience — just the right attitude and people skills. If you’ve ever worked in retail, hospitality, front-of-house, or similar, you’ll have what it takes. (Min 2 Years)

We’re looking for people who are:

Confident communicators who genuinely enjoy helping others.

Patient, empathetic, and able to stay calm under pressure.

Quick learners who take feedback well and want to grow in their career.

Reliable, positive, and motivated to deliver great service.

Comfortable using computers and learning new systems.

For more information contact Maurice Powell on 045 898037 or send your CV today.