Brand Ambassador: Bespoke Styling & Service

Moss Bros Group; Kildare; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Employee Discount: 70%

Team Reward Pay Scheme: up to 15% of月

Refer a Friend: £500 bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership with PureGym

Life Insurance

Ongoing Development

Access to Moss Learning

Employee Hub

New Baby Gift

Job summary

Moss Bros Group in Kildare is seeking a part-time Brand Ambassador to deliver an exceptional customer journey in store. You will greet customers, understand their needs, and offer tailoring options while upholding Moss's standards of service.

You will promote all Moss services—Hire, Custom Made, Retail, Alterations—and work with the team to meet store KPIs. A passion for style and a commitment to our values will help you thrive.

Qualifications

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

Responsibilities

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

Skills

Product knowledge

Customer service

Tools

POS Systems

Job description

Moss Bros Group in Kildare is seeking a part-time Brand Ambassador to deliver an exceptional customer journey in store. You will greet customers, understand their needs, and offer tailoring options while upholding Moss's standards of service.

You will promote all Moss services—Hire, Custom Made, Retail, Alterations—and work with the team to meet store KPIs. A passion for style and a commitment to our values will help you thrive.