Billing Support Analyst (German speaking)

LinkedIn; Dublin; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

A global professional networking company in Dublin is seeking a Billing Support Analyst. The role involves providing billing support to Enterprise customers and requires fluency in German along with 2+ years of B2B customer service experience. Strong communication skills and teamwork are essential. This position offers a hybrid work environment, balancing home and office work based on business needs.

Qualifications

• 2+ years of Customer Service or Billing experience in a B2B environment.
• Strong interpersonal skills, effective verbal and written communication.

Responsibilities

• Provide billing support to LinkedIn Enterprise customers.
• Process invoices and handle customer inquiries timely.
• Document all customer communication through system tools.
• Collaborate within the Billing Support team.

Skills

Fluency in German

Communication

Time Management

Stakeholder Management

Tools

Oracle

Salesforce

Microsoft Dynamics

MS Office

Job description

Billing Support Analyst (German speaking)

• Full-time
• Workplace Type: Hybrid
• Department: GBO

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them.

The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented Billing Support Analyst that takes each inquiry as an opportunity to provide world‑class support to our customers and business partners. As a Billing Support Analyst, you will engage on a daily basis with talented partners in a fast‑paced environment, supporting the order to cash cycle for all of LinkedIn’s corporate business lines. You will be the voice of LinkedIn to our customers and will provide them an exceptional customer experience.

Responsibilities:

• Provide billing support to LinkedIn Enterprise customers both internal and external
• Work within a queue‑support model with specific targets on the number of customer issues resolved
• Process invoices and handle customer inquiries regarding credit memos and debit memos in a timely and accurate manner
• Document all customer communication interactions via system tools
• Ensure that all issues are escalated as needed to the correct internal departments and management
• Handle customer inquiries via multiple support channels (Email, phone, chat), demonstrating strong customer focus through effective communication
• Collaborate within your regional Billing Support team to leverage the appropriate individuals to resolve cases
• Prioritize and manage multiple tasks effectively
• Maintain a working knowledge of internal tools, product and processes
• Demonstrate strong interpersonal skills, including the ability to communicate effectively verbally and in writing
• Perform additional duties as required

Basic Qualifications:

• Fluency in German
• 2+ years of Customer Service or Billing experience in a B2B environment

Preferred Qualifications:

• Experience with Oracle and Salesforce / Microsoft Dynamics
• Experience working in a B2B environment
• Experience working in technology companies
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Communication
• Time Management
• Stakeholder Management

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