Billing & Credit Control Operations Lead

2468 Group; Dunshaughlin; Remote; EUR 45,000 - 65,000; Full time

Job summary

2468 Group is seeking a leader to head the Billing and Credit Control team, driving performance and delivering accurate cash collection metrics. You will manage key customer accounts, resolve billing queries and guide the team through complex issues with a focus on process improvement.

The role requires strong Excel and ERP system skills, plus excellent communication and stakeholder management to coordinate with Sales, Operations, Customer Service and Finance.

Qualifications

• Experience leading Billing, Credit Control or AR teams.
• Strong Excel and system skills.
• Excellent communication and stakeholder management.

Responsibilities

• Lead, coach and develop the Billing and Credit Control team, setting objectives and performance standards.
• Manage relationships with key customer accounts, particularly around billing, queries and payment issues.
• Oversee billing, credit control, cash allocation and customer account query resolution.
• Weekly reporting of department KPI’s, owning aged debt, debtor days and cash collection performance.
• Handle complex customer account issues and support the team with escalations.
• Work closely with Sales, Operations, Customer Service and Finance to resolve issues delaying payment.
• Provide clear management communications on cash collection, aged debt and key customer issues.
• Ensure appropriate financial controls and company policies are followed.

Skills

People management

Customer relationship management

Billing/Accounts receivable

Excel

Analytical/problem solving

Communication

Process improvement

ERP/finance systems (Sage)

Tools

Sage

Job description

2468 Group is seeking a leader to head the Billing and Credit Control team, driving performance and delivering accurate cash collection metrics. You will manage key customer accounts, resolve billing queries and guide the team through complex issues with a focus on process improvement.

The role requires strong Excel and ERP system skills, plus excellent communication and stakeholder management to coordinate with Sales, Operations, Customer Service and Finance.