Bilingual Marketing Cloud Onboarding Specialist

Salesforce; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Salesforce Ireland is seeking a Marketing Cloud Onboarding Specialist to guide new customers post-sale, establishing a foundation for successful implementation and long-term value across Marketing Cloud and the Salesforce Platform.

You will lead early customer engagements across Marketing Cloud solutions, ensuring adoption and meaningful business outcomes, with a focus on Engagement, Pardot, Personalization, and Datorama.

Qualifications

• 4+ years in customer success, onboarding, or customer-facing roles.
• Experience delivering customer presentations and strategic engagements.
• Ability to manage priorities and work independently in a fast-paced environment.
• Experience engaging stakeholders from administrators to senior leadership.
• Relevant degree or equivalent professional experience.

Responsibilities

• Serve as a subject-matter expert for Salesforce Marketing Cloud during onboarding.
• Act as the first post-sale point of contact, delivering a confident and welcoming customer experience.
• Lead virtual 1:1 and group onboarding sessions focused on business value and Customer 360.
• Apply a consultative approach to understand customer goals, use cases, and success metrics.
• Create tailored Success Paths aligned to customer objectives and maturity.
• Provide strategic recommendations to support adoption and long-term success.
• Build strong relationships with customers and internal stakeholders.
• Contribute to onboarding best practices, documentation, and team knowledge sharing.

Skills

Business acumen

Communication & presentation

Consultative selling

Problem-solving

Technical aptitude

Time management

Education

Relevant degree or equivalent experience

Salesforce Certifications (Marketing Cloud Admin, Email Specialist, Salesforce Admin)

Tools

Salesforce Marketing Cloud

CRM platforms

Job description

Salesforce Ireland is seeking a Marketing Cloud Onboarding Specialist to guide new customers post-sale, establishing a foundation for successful implementation and long-term value across Marketing Cloud and the Salesforce Platform.

You will lead early customer engagements across Marketing Cloud solutions, ensuring adoption and meaningful business outcomes, with a focus on Engagement, Pardot, Personalization, and Datorama.