Associate Customer Success Specialist

Teamwork.com; Cork; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading project management platform in Cork is seeking an Associate Customer Success Manager. In this role, you will help customers realize value from the platform through proactive outreach and engagement. With an emphasis on driving adoption and reducing churn, you will play a critical part in customer success initiatives. Ideal candidates will have experience in customer-facing roles and strong communication skills. This position offers the opportunity to grow into a full Customer Success Manager role.

Qualifications

• 1-3 years of experience in a customer-facing role such as Support, Onboarding, Customer Success, or BDR.
• Excellent written and verbal communication skills, with strong empathy.
• Organized and able to interpret data signals.

Responsibilities

• Conduct proactive outreach and run digital success campaigns.
• Engage with customers through email, video, and community channels.
• Capture and document customer feedback to inform improvements.

Skills

Customer-facing experience

Excellent written and verbal communication

Analytical skills

Organized and detail-oriented

Job description

A leading project management platform in Cork is seeking an Associate Customer Success Manager. In this role, you will help customers realize value from the platform through proactive outreach and engagement. With an emphasis on driving adoption and reducing churn, you will play a critical part in customer success initiatives. Ideal candidates will have experience in customer-facing roles and strong communication skills. This position offers the opportunity to grow into a full Customer Success Manager role.